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About the Role
IMWT is transforming its Client Services function into a commercial leadership role. This temporary, part-time opportunity offers the chance to join this transformation, shape client partnerships, and contribute to the agency's evolution by providing continuity and driving client success.
Responsibilities
- Own a portfolio of strategic client relationships.
- Develop a deep understanding of each client's business, objectives, and priorities.
- Build trusted relationships with key stakeholders.
- Lead regular client meetings and Quarterly Business Reviews.
- Act as the primary point of contact for clients.
- Translate technical recommendations into business language.
- Help clients understand how marketing performance contributes to commercial outcomes.
- Recommend priorities aligned to business objectives.
- Facilitate meaningful strategic conversations.
- Build confidence in discussing commercial opportunities with clients.
- Develop and maintain account growth plans.
- Identify expansion opportunities across the client portfolio.
- Support contract renewals and commercial discussions.
- Monitor account health and proactively identify risks.
- Collaborate with delivery teams to maximize client value.
- Coordinate cross-functional teams around client priorities.
- Ensure specialists have the context they need to deliver effectively.
- Remove blockers and maintain momentum across projects.
- Provide clear commercial direction for each account.
- Maintain visibility of portfolio performance and upcoming opportunities.
Requirements
- 5+ years' experience in Client Services, Account Management, or Client Partnership within a digital agency.
- Experience managing a portfolio of strategic clients.
- Strong stakeholder management and communication skills.
- Commercial awareness and business curiosity.
- Experience leading cross-functional teams.
- Experience identifying and growing client opportunities.
- Strong organizational and relationship management skills.
- Naturally curious about how businesses grow.
- Thinks commercially as well as operationally.
- Enjoys solving complex problems.
- Builds trust quickly with clients and colleagues.
- Confident asking thoughtful questions.
- Comfortable being challenged and continuously learning.
- Wants to build a long-term career in commercial client leadership.
Skills
- Client relationship management
- Stakeholder engagement
- Commercial awareness
- Account management
- Client partnership
- Digital agency experience
- Cross-functional team leadership
- Client growth identification
- Organizational skills
- Relationship management
- Problem-solving
Location
- Australia only
Work Type
- Part-time
- Freelance
- Temporary
- Contract
Experience Level
- Experienced
About the Company
- IMWT believes digital marketing should deliver measurable commercial outcomes.
- The company's purpose is to help clients make better business decisions through data, strategy, and performance marketing.
- IMWT combines technical expertise with commercial thinking to ensure recommendations deliver meaningful value.