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About the Role
Assistant Store Managers are integral to the success of our stores. Partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate company values, vision, and mission. Effectively navigate a complex business to satisfy customers and develop team members while working under pressure.
Responsibilities
- Partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals.
- Aid in selecting team members who pursue passions related to the UGG brand and its products.
- Maintain high training standards and motivate team members to contribute to store productivity.
- Be available to address and respond to the needs of customers and team members.
- Cultivate awareness of industry trends.
- Aid in the day-to-day operations of the store including training, operations, sales, visual merchandising, inventory management, store administration, and customer service.
- Open and close the store, securing all assets.
- Plan and prepare the labor schedule.
- Maintain the store security system.
- Act as the Store Manager in their absence.
- Develop and motivate team members to create empowered and engaged teams.
- Ensure the highest level of customer service possible and prioritize brand and product knowledge training.
- Communicate effectively with customers, team members, management, and corporate stakeholders.
- Set plans and targets and entrust team members appropriately.
- Think critically to resolve problems and approach challenges with agility.
- Identify industry trends and educate team members about the current market.
- Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability.
- Manage inventory and partner with corporate stakeholders to meet the needs of the market.
Requirements
- Previous experience as a people manager in a Retail environment.
- Excellent communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers.
- Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
- Problem-solving skills and ability to work through challenges.
- Ability to be agile to meet the needs of the business, especially during our busiest time of the year.
Skills
- Leadership skills
- Organization
- Problem-solving
- Agility
- Communication
- Brand and product knowledge
- Inventory management
- Customer service
Work Type
- Full-time
Benefits
- Generous discounts
- Community-based programs
- Extensive opportunities and support for personal and professional development
- Global Mentorship Program
- Uniform Allowance including 2 pairs of shoes per season
- Discount off the Deckers Brands’ (UGG, HOKA, Teva) online and instore.
About the Company
- At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
- We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
- As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Equal Opportunity
- Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
- We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.