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About the Role

MCR is seeking an Assistant General Manager to uphold the highest standards of cleanliness and friendliness, ensuring a positive experience for guests and a productive environment for the team. This role involves daily supervision, training, and operational oversight to maintain product consistency and quality.

Responsibilities

Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper equipment function.
Inspect all rooms daily, verifying adherence to cleanliness standards.
Provide one-on-one training to new team members on service and checklist expectations.
Supervise Guest Service team members to ensure friendly service and guest needs are met.
Greet guests with a smile and provide supervision during peak check-in/check-out times and meal periods.
Foster an environment of happy team members and happy guests.
Assist in completing required inventory counts.
Support the onboarding process for new team members.
Oversee team member time clock punches and adherence to policy.
Complete Daily Summary and Night Audit processes.
Start and complete shift handover reports on each shift, uploading required daily reports.
Ensure all purchases follow the correct purchase order process and invoices are submitted through the approved accounts payable system.
Ensure all invoices are processed and/or accrued to the proper time period.
Oversee adherence to brand standards and conduct self-audits.
Certify fire and life safety inspections are current and correct any deficiencies.
Review service or delivery failures and ensure proper escalation.
Confirm preventative maintenance tasks have been performed and checked for quality.
Ensure team members adhere to established work schedules and cover open department head positions when necessary.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations and maintain composure.
Must be effective at listening, understanding, clarifying, and resolving concerns and issues.
Must be able to work with and understand financial information and data.
Must be attentive to detail and meet deadlines.
Must be proficient in Windows operating systems, spreadsheets, and word processing.
Must be able to convey information and ideas clearly.
Must lead team members to provide friendly service with a smile to guests.
Must meet the legal age to serve alcoholic beverages (at select properties).
A valid Driver's License is required.
Basic market knowledge.
Must be 18 years of age or older.
Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
Regularly required to stand or remain in a stationary position for long periods.
Regularly required to type, operate computers and other office machinery, perform data entry, dial a telephone, and manipulate objects.
Regularly required to bend, stoop, crouch, lift and transport supplies up to 25 pounds.
Regularly required to move throughout the hotel and rooms.
Regularly required to inspect and visually observe details at close and long range.
Must be able to read, write, understand and communicate effectively in English.
Must be able to read and interpret documents in English.
Must be able to write routine reports and correspondence in English.
Must be able to speak effectively in English before groups.
Must be able to read and interpret business records and statistical reports in English.

Skills

Guest Relations
Name Use
Guest Satisfaction
Recovery
Hotel Knowledge
Events Awareness
Technology Understanding
Phone Etiquette
Cleanliness Standards
Teamwork
Communication
Can Do Attitude
Collaboration
Supervision
Training
Shift Management
Check-in/Check-out Procedures
Culture Building
Room Inspections
Inventory Management
Onboarding
Time Clock Oversight
Auditing
Reporting
Purchase Order Process
Invoice Processing
Quality Assurance
Safety Inspections
Escalation
Preventative Maintenance
Work Schedule Adherence
Shift Coverage
Evaluation and Decision-Making
Handle Pace and Pressure
Listening
Conflict Resolution
Financial Skills
Attention to Detail
Meeting Deadlines
Proficiency in Windows Operating Systems
Proficiency in Spreadsheets
Proficiency in Word Processing
Communication Skills
Hospitality and Guest Service
Market Knowledge

Location

Austin Northwest/The Domain Area

Work Type

Full-time

Experience Level

Previous supervisory experience preferred
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred

Education Level

Bachelor’s or Associate’s Degree Preferred

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award.
MCR is a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.