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About the Role

Omni Hotels & Resorts is seeking a Spa Supervisor for the beautiful Barton Creek Resort & Spa. This role is ideal for individuals who love hospitality, creating amazing customer experiences, and value the structure and benefits of working with a hotel company.

Responsibilities

• Display effectively, communicate and hold all retail associates accountable for The Triology.
• Assist with ensuring all audit requirements are met on a daily basis.
• Participate in all quarterly inventories to audit standards.
• Collaborate with Retail Director/Buyer/Retail Lead Supervisor to achieve budgeted retail revenues and profits.
• Assist with the monthly mark down plans.
• Perform shop walk-thru to ensure proper merchandising, stocking, and overall cleanliness.
• Assist with the interviewing and hiring of retail associates based on business levels.
• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
• Assist with training for retail associates in sales procedures and customer service.
• Assist with ensuring all new hires are trained to standard and all 30/60/90-day checklists are completed as required.
• Assist with ensuring all Moments of Service checklists are completed monthly and documented.
• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

Requirements

• 1 year of supervisory experience in a customer-oriented environment.
• Reading, writing, and oral proficiency in the English language required; must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding customer expectations, always operating with a strong attention to detail to the client’s needs.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Ability to stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Location

• Barton Creek Resort & Spa, Austin, Texas

Work Type

• Full-Time

Experience Level

• 1 year supervisory experience

About the Company

• Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.
• Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand.
• Joining our team means becoming part of a culture built on respect, gratitude, and empowerment.
• Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies.
• From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive.
• If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.
• We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

Equal Opportunity

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.