Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role provides technical leadership and operational support for the organization’s endpoint computing environments, which are critical to airport operations, airline corporate services, and remote operational sites. The position focuses on hands-on technical leadership across Desktop Engineering, endpoint lifecycle management, and Service Desk support, while helping maintain standardized, secure, and well-governed endpoint platforms.

Responsibilities

Support the execution of the End User Compute roadmap.
Contribute to the standardization and lifecycle management of endpoint platforms.
Assist with the modernization and optimization of endpoint management platforms.
Support development of zero-touch provisioning and remote device management capabilities.
Help maintain endpoint configuration standards, personas, and device specifications.
Work with Cybersecurity to track and remediate endpoint vulnerabilities, patching compliance, and device health.
Assist with implementing device compliance and conditional access policies.
Support adherence to security and governance frameworks and internal standards.
Provide technical leadership and escalation support for Service Desk and Desktop Support teams.
Assist with prioritization and resolution of complex incidents, problems, and service requests.
Support root cause analysis and recurring incident reduction initiatives.
Contribute to improving operational procedures, knowledge articles, and documentation.
Serve as a technical lead and subject matter expert for endpoint technologies.
Provide guidance and mentorship to Service Desk and Desktop Support staff.
Collaborate with Infrastructure, Cybersecurity, and Field Services teams.
Participate in the tracking and reporting of operational KPIs and service performance metrics.
Assist in maintaining reliability of operational endpoint resources.
Support mission-critical operational and executive endpoints when escalation or specialized support is required.

Requirements

3-5 years of experience in End User Compute/Desktop Engineering/Endpoint Management
Minimum 3 years as a team lead or technical lead capacity
Experience supporting distributed users across high-availability environments
Familiarity with AWS Workspace, Google Suite, ITSM Tools - Zendesk and Wikis
Exceptional ability to explain, inform, and reinforce technical standards to both technical and non-technical stakeholders
Demonstrated experience leading teams, including the ability to schedule, control, and delegate work effectively
Experience creating governance or compliance documentation that helps certify controls are in place and audit-ready

Skills

Endpoint Management
Desktop Engineering
Service Desk Support
Microsoft Intune
MECM/SCCM
Jamf
Zero-touch provisioning
Remote device management
Endpoint security
Vulnerability remediation
Patching compliance
Device health monitoring
Conditional access policies
Security and governance frameworks
Incident management
Problem management
Root cause analysis
Operational KPIs
Service performance metrics
Meeting room technologies
Printer support
Wi-Fi support
AWS Workspace
Google Suite
Zendesk
Wikis

Location

Toronto Downtown Office

Work Type

Hybrid

Experience Level

3-5 years of experience in End User Compute/Desktop Engineering/Endpoint Management
Minimum 3 years as a team lead or technical lead capacity

About the Company

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.