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About the Role

The Case Manager provides and documents clinical and case management services for assigned clients. The role requires an active listener who provides high-quality customer service and exhibits cross-cultural awareness, promoting an equitable and inclusive anti-racist organizational culture.

Responsibilities

• Provides comprehensive case management services for assigned clients.
• Offers support and resources/referrals for clients to meet objectives, including entitlements, housing, employment/education/vocational training, health, mental health treatment, substance abuse services, and social/community integration.
• Provides counseling and support to clients on an ongoing basis, including crisis intervention, training and support on daily living skills, assistance in problem-solving, conflict resolution, and advocacy.
• Assesses client needs and develops service plans or referrals to achieve client self-sufficiency.
• Conducts fieldwork, including home visits, escorting clients to appointments, and outreach.
• Facilitates client groups.
• Monitors client medications as required.
• Conducts client intake and updates information in client database systems.
• Completes and submits incident reports and related notices within 24 hours.
• Maintains and submits all necessary documentation and reports accurately and timely.
• Enters progress notes after each client meeting within 48 hours or as mandated.
• Completes Intake/Admission documentation within 24 hours of client admission as mandated.
• Documents assessments in client records within the required timeframe.
• Updates information in client records as required.
• Documents incidents and distributes related notices within 24 hours when the Case Manager has witnessed the incident.
• Submits all required paperwork for supervisor approval within 48 hours.
• Files paperwork in client charts within 48 hours after approval/signing by supervisor.
• Communicates verbally and in writing in a professional manner.
• Attends staff meetings, trainings, and supervisory sessions as required.
• Responds to all communications in a timely manner.
• Performs all other duties as assigned and required.

Requirements

• Bachelor’s degree required.
• Bachelor’s degree in Social Work or other related field preferred.
• Minimum one year of case management, individual or group counseling experience preferred.
• Knowledge of NYC housing subsidy programs.
• Experience with people experiencing homelessness, mental illness, and/or substance abuse population preferred.
• Required to work a flexible schedule including weekends, holidays, and evenings.
• Comfortable with using public transportation to travel to and from various program sites.
• Valid driver’s license with a clean driving record a plus.

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Proficiency in electronic record-keeping systems (Awards, Cares, Caires, etc.)
• Ability to maintain accurate and up-to-date case notes, documentation, and records.
• Excellent organizational and time management skills.
• Excellent communication, interpersonal abilities, and follow-up skills.
• Ability to work effectively with individuals from diverse backgrounds and cultures.
• Foreign languages a plus.

Location

• New York City

Work Type

• Hybrid: 4 days in office/1 day remote
• Full-time

Experience Level

• Minimum one year of case management, individual or group counseling experience preferred.

Education Level

• Bachelor's degree required.
• Bachelor's degree in Social Work or other related field preferred.

Salary/Compensations

• The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development.
• Flexible Work Arrangements.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Employee Recognition: Recognition programs.

About the Company

• Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.”
• Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities.
• We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Equal Opportunity

• Urban Pathways is committed to promoting and contributing to an equitable and inclusive anti-racist organizational culture and environment.