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About the Role

This position combines store management, print operations, and administrative responsibility. You will be trusted with significant responsibility and will work closely with Operations leadership. As you become comfortable in the position, the expectation is that you can independently handle most day-to-day store situations and serve as a reliable point person for the location. If you’re looking for a management position where you can take ownership, develop your skills, and have a meaningful impact on the operation of the business, we’d like to hear from you.

Responsibilities

Oversee the overall day-to-day operation of the store
Lead, support, and hold employees accountable to expectations
Oversee employee training and development
Handle customer issues and operational concerns as they arise
Manage print orders from intake through production and completion
Assist with print file setup, finishing, and light design work
Prepare print quotes and invoices and follow up with customers
Track outstanding print proofs, quotes, payments, and completed orders
Monitor operational and administrative task boards for accuracy and completion
Review daily emails and identify items requiring action or follow-up
Oversee mailbox administration and related follow-up
Monitor inventory and coordinate supply ordering
Review end-of-day reporting and operational checklists
Complete administrative projects and assist Operations leadership as needed
Identify problems, take action, and communicate solutions to leadership

Requirements

Highly organized and detail-oriented
Dependable and accountable
Comfortable managing and directing a team
Able to work independently and make decisions
Strong with follow-up and completing tasks
Comfortable working with computers, email, and administrative systems
Able to manage multiple priorities at the same time
Professional when communicating with customers, employees, and leadership
Interested in print, design, production, or creative services
Willing to jump in wherever needed to keep the store running smoothly
Print or graphic design experience is a plus
Strong organizational skills are equally important
Leadership ability is equally important
A willingness to learn are equally important

Skills

Print operations
Administrative operations
Customer service
Team management
Employee training and development
Print file setup
Print finishing
Light design work
Quoting and invoicing
Inventory management
Supply ordering
Reporting and analysis
Email management
Task management
Problem-solving
Communication

About the Company

We are looking for a highly organized, motivated Store Manager to oversee the day-to-day operation of a busy retail service center while taking ownership of our print and administrative operations.