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About the Role

This role is part of the Production Support and Reliability Engineering team, responsible for ensuring the stability, availability, and performance of enterprise applications running across Windows, UNIX/Linux, OpenShift, and PostgreSQL environments.

Responsibilities

• Provide Level 2/Level 3 application and infrastructure support for enterprise applications hosted on Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms.
• Monitor application health, server performance, database availability, and OpenShift container workloads to ensure optimal system reliability and uptime.
• Troubleshoot and resolve production incidents across operating systems, middleware, containers, and databases.
• Perform root cause analysis (RCA) and implement preventative measures to reduce recurring incidents.
• Support application deployments, environment management, and release activities across multiple environments.
• Manage and support OpenShift platform operations, including container deployments, pod troubleshooting, scaling, and monitoring.
• Monitor and support PostgreSQL databases, including performance tuning, query analysis, backup validation, and connectivity troubleshooting.
• Collaborate with development, infrastructure, database, and cloud teams to drive operational excellence.
• Develop and maintain automation scripts, operational runbooks, dashboards, and support documentation.
• Participate in on-call support rotations and major incident management activities.
• Identify and implement opportunities for process improvement, automation, and operational efficiency.

Requirements

• Strong hands-on experience supporting and troubleshooting Windows Server.
• Strong hands-on experience supporting and troubleshooting UNIX/Linux environments.
• Experience with OpenShift Container Platform (OCP), including application deployment and support, pod and container troubleshooting, resource monitoring and performance analysis, and OpenShift administration fundamentals.
• Strong experience with PostgreSQL, including database monitoring and support, SQL query analysis and troubleshooting, performance tuning and optimization, backup and recovery validation, and database connectivity troubleshooting.
• Experience in Application Support, Production Support, SRE, or Platform Operations roles.
• Strong understanding of incident, problem, and change management processes.
• Experience supporting mission-critical applications in large enterprise environments.
• Ability to analyze logs, alerts, metrics, and system trends to rapidly resolve issues and improve service reliability.
• Knowledge of monitoring and observability tools for proactive system management.
• Strong analytical, troubleshooting, and communication skills.

Skills

• Windows Server
• UNIX/Linux
• OpenShift Container Platform (OCP)
• PostgreSQL
• Application Support
• Production Support
• SRE
• Platform Operations
• Incident Management
• Problem Management
• Change Management
• Log Analysis
• Alert Analysis
• Metric Analysis
• System Trend Analysis
• Monitoring Tools
• Observability Tools
• Analytical Skills
• Troubleshooting Skills
• Communication Skills
• PowerShell
• Bash
• Python
• Shell Scripting
• CI/CD pipelines
• DevOps practices
• Cloud-native technologies
• Hybrid cloud environments
• Splunk
• Dynatrace
• AppDynamics
• Grafana
• Prometheus
• ITIL processes
• SLOs
• SLIs
• Reliability Engineering

Education Level

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.

Salary/Compensations

• 80,000 - 90,000

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

About the Company

• Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• It is a responsible and diverse group of 340,000 team members in more than 50 countries.
• With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
• It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

• Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
• Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
• We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
• All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
• This is a general description of the Duties, Responsibilities and Qualifications required for this position.
• Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
• Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship.
• Capgemini is committed to providing reasonable accommodation during our recruitment process.
• If you need assistance or accommodation, please reach out to your recruiting contact.
• Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
• Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law