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About the Role

As Humana transforms into an AI-first enterprise, this role will lead the design, prototyping, and scaling of AI solutions. You will collaborate with cross-functional teams to build AI-powered solutions that address enterprise challenges, driving complex product areas within the AI portfolio from concept to delivery through Humana's governance process.

Responsibilities

• Define the vision, strategy, and roadmap for a complex AI product area.
• Prioritize AI product opportunities and adapt to changing models and business needs.
• Partner with business units to map operations and translate business problems into AI use cases with clear value propositions.
• Build working prototypes and demos using AI tools to test feasibility and value.
• Translate validated use cases into detailed requirements, user stories, and success metrics.
• Shape the end-to-end user experience in collaboration with design teams.
• Drive the build of AI solutions from prototype to production, managing the backlog and making scope decisions.
• Define and measure the quality of AI solutions, including running offline and live evaluations.
• Support high-level architecture discussions and own prompt engineering and skill creation for AI harnesses.
• Lead engineers, data scientists, designers, and business partners without direct authority.
• Author reusable playbooks, skills, and solution patterns to accelerate AI delivery.
• Navigate solutions through Humana's enterprise AI governance framework.
• Communicate strategy, requirements, roadmap, ROI, and evaluation results to executive and technical audiences.
• Mentor product managers and elevate the team's AI building standards.
• Track and apply advances in AI models, agents, evaluations, and emerging techniques.

Requirements

• B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of product or related experience.
• 4+ years in product management with AI/ML or GenAI products shipped to production.
• Regularly use AI tools and can articulate specific model behavior changes and prototyping capabilities.
• Experience building evaluations, including golden sets, ground truth, and offline/live evals.
• Experience using precision- and recall-based metrics for product decisions.
• Demonstrated systems thinking and ability to build infrastructure to prevent problem classes.
• Ability to communicate effectively between business and technical concepts.
• Track record of creating business cases, ROI models, and roadmaps.
• Working understanding of modern AI/ML and GenAI (LLMs, agents, RAG, prompt engineering, and Evaluation methodology).
• Experience in healthcare, insurance, or another regulated industry is preferred.
• A well-supported point of view on agentic AI, evals, and AI-native product development is preferred.
• Hands-on experience with agent frameworks, GraphRAG / knowledge graphs, and reusable skills / plugins is preferred.
• Comfort with ambiguity and a fast pace, working from first principles is preferred.

Skills

• AI/ML
• GenAI
• Product Management
• Strategy
• Roadmap Development
• Business Discovery
• Prototyping
• Agentic Coding
• AI Tools (Claude Code, Cursor, OpenAI Codex)
• Requirements Gathering
• User Story Creation
• Acceptance Criteria
• Edge Case Identification
• Success Metrics Definition
• User Experience Design
• Backlog Management
• Scope Management
• Tradeoff Analysis
• Evaluation Metrics (Accuracy, Precision, Recall, F1, Task Success, Hallucination Rate)
• LLM-as-a-judge
• Prompt Engineering
• Skill Creation
• Cross-functional Leadership
• Mentorship
• Communication
• AI Governance
• Agent Frameworks
• GraphRAG
• Knowledge Graphs
• Reusable Skills/Plugins

Location

• Louisville, KY
• Chicago, IL
• New York, NY
• Dallas, TX
• Boston, MA
• Washington, DC

Work Type

• Hybrid

Experience Level

• 7+ years of product or related experience
• 4+ years in product management

Education Level

• B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience)

Salary/Compensations

• $151,600 - $208,400 per year

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off
• Paid time off
• Company and personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance

About the Company

• Humana Inc. is a leading U.S. healthcare company.
• Through its Humana insurance services and CenterWell healthcare services, it aims to make it easier for millions of people to achieve their best health.
• The company delivers care and service when and where people need it, improving quality of life for individuals with Medicare and Medicaid, families, individuals, military service personnel, and communities.

Equal Opportunity

• Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
• Humana takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance in employment individuals with disability or protected veteran status.
• All employment decisions are based only on valid job requirements.