Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This position is to handle reservations for meeting/group travel within the specifications outlined for each group movement. This role is a fixed-term contract until December 31st, 2026, with potential for permanency based on new business acquisition.

Responsibilities

• Service inbound calls and/or emails from customers arranging travel to attend meeting/group events.
• Create reservations consistent with the caller’s needs and within the specifications of the unique meeting/group travel requirements.
• Exercise due diligence in seeking the lowest applicable fare, using the GDS, or block space.
• Follow company procedures, guidelines and standards in customer service, PNR and profile building, ticketing, CRS productivity, attendance, accuracy of work, and invoicing.
• Keep immediate supervisor informed of all matters of significance.
• Perform duties as required or requested.

Requirements

• Minimum of 5 years travel agency experience.
• At least 3 years in group/meeting travel.
• Demonstrated knowledge of and experience in the travel industry including proficiency in Sabre.
• Diplomacy and tact required in contact with vendors, co-workers and clients.
• Courteous, professional telephone manner.
• Superior problem-solving skills.
• Regular and dependable attendance and punctuality are required.
• Excellent written and verbal skills.
• Basic Microsoft Office skills – including Outlook, Word, Team, Excel.
• Shares best practices and ideas with peers and leaders.
• Able to support peers in decision making.
• Knows when to escalate to a leader.
• Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
• Demonstrates strong conflict resolution skills.

Skills

• Sabre
• Microsoft Office
• Outlook
• Word
• Team
• Excel
• Conflict resolution
• Problem-solving
• Communication (verbal and written)

Work Type

• Fixed term contract

Experience Level

• Minimum of 5 years travel agency experience
• At least 3 years in group/meeting travel

Salary/Compensations

• Competitive salary
• Discretionary 5% management bonus plan

Benefits

• 25 days annual leave plus bank holidays
• Perkbox (staff discount platform)
• Medicash Private Health Plan
• BUPA Private Dental Plan
• Life assurance
• Wellbeing and Employee Assistance Programme
• Group income protection cover

About the Company

• At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own.
• With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
• Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible.
• That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
• We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other.
• At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Equal Opportunity

• Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
• Prospective Employee Privacy Policy