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About the Role
CARFAX is seeking a dynamic Manager – Dealer Accounts to lead, motivate, and strengthen a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.
Responsibilities
- Lead, train, and develop 15+ Account Managers in your assigned region
- Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
- Provide coaching and mentorship to help team members achieve individual and collective goals
- Develop staff for increasing job responsibilities and productivity
- Foster a culture of continuous improvement and customer-centricity
- Maintain and grow relationships with dealer accounts in a phone-based environment
- Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
- Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
- Up-sell new products and services while ensuring high retention rates
- Drive innovative approaches to enhance customer experience and engagement
- Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
- Partner with cross-functional teams to resolve client issues and drive process improvements
- Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
- Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value
Requirements
- 5+ years of account management or customer service experience with demonstrated results
- 2+ years of experience managing or leading a team (formal management experience preferred)
- Account management experience required
- Experience establishing and maintaining strong client partnerships
- Exceptional communication, presentation, and time management skills
- Excellent consulting and negotiation skills
- Goal-oriented and results-focused with ability to work independently
- Ability to persuade and influence others through product knowledge and relationship building
- Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
- Excellent planning, organization, and follow-up skills
- Enthusiastic, highly motivated self-starter with strong work ethic
- Natural leader who enjoys developing others and building high-performance teams
- Comfortable balancing management responsibilities with individual account work
- Thrives in a fast-paced, metric-driven environment
- Passionate about delivering exceptional customer experiences
- Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement
Skills
- Automotive industry experience is a plus
- AI experience or familiarity with AI applications in customer success/account management is a plus but not required
- Spanish speaking is a plus but not required
Location
- London
Work Type
- 4 days a week in office
- Full-time
Experience Level
- Manager
Salary/Compensations
- $75,000 to $125,000 annually
Benefits
- Competitive compensation
- Comprehensive healthcare coverage
- Generous time-off policies
- 4-Day summer work weeks
- Winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
About the Company
- At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity.
- We care deeply about our products and our customers.
- We help millions of consumers make more-informed decisions every day.
- We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
- We believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together.
- 13x VA Best Places to Work
- 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
- 9x Washingtonian Great Place to Work
- 5x USA Today Top Workplaces
- 5x St. Louis Post-Dispatch Best Places to Work