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About the Role

A Blue Bottle Cafe Leader creates a culture of belonging where teams with diverse backgrounds, styles, and perspectives can grow. They develop the team to consistently deliver great hospitality and coffee experiences while ensuring accountability for cafe standards and business goals.

Responsibilities

• Build, develop, inspire, and retain an incredible team by providing direct feedback, offering coaching and mentorship, conducting regular development check-ins, and leading performance management activities.
• Ensure every guest enjoys an exceptional experience by leading from the front, inspiring and empowering the team to exceed guest expectations.
• Manage the cafe's day-to-day operations, including ordering, scheduling, banking, and payroll.
• Lead the cafe team by setting a high bar for performance metrics and ensuring the continual surpassing of targets in sales, guest satisfaction, and overarching cafe goals.
• Motivate team members to actively contribute towards achieving company-wide sustainability goals.
• Champion a work culture that prioritizes safety and respect, fostering an environment where each team member feels secure and valued.
• Collaborate with other Blue Bottle teams and Area Leaders to craft creative initiatives that engage the local community.
• Coach and train the team to uphold the highest standards for every beverage and food item served.
• Uphold an unwavering commitment to health, food safety, and general safety guidelines.
• Manage the Cafe's Profit and Loss statement, aligning it with overarching goals encompassing sales, budget adherence, and other strategic targets.
• Address all team member concerns proactively.

Requirements

• 2+ years of retail/hospitality experience with a strong preference for coffee, food, and beverage.
• 2+ years of leadership experience leading a team of 10+ people.
• Proven experience in hiring, training, and developing team members.
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire.
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire.
• A strong understanding of a profit and loss statement and knowledge of how to impact it.
• Comfort using computer programs, especially Google Drive tools (Sheets, Docs, Calendar).
• Must have a flexible schedule and be available to work mornings, evenings, weekends, and holidays.
• Ability to smell and taste coffee and food for quality control.
• Ability to listen and speak with guests to take and fill orders, and guide and create experiences.
• The role is performed in an environment that may involve exposure to environmental conditions, including elevated temperatures from food and beverage preparation equipment, and cooler temperatures in refrigerated spaces.

Skills

• People leadership
• Collaboration
• Business acumen
• Operational excellence
• Hospitality
• Empathy
• Problem-solving
• Flexibility
• Creativity
• Sustainability
• Profit and Loss management
• Google Drive tools

Location

• On-site

Work Type

• On-site
• Full-time

Experience Level

• 2+ years of leadership experience

Education Level

• Blue Bottle Academy’s Barista training and validation program (or completion within 90 days)
• Food Safety Certification (or obtain within 30 days)

Salary/Compensations

• $34.50 - $39.30 an hour

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program

About the Company

• Blue Bottle's mission is to connect the world to delicious coffee.
• From seed to cup, they elevate the craft of coffee in everything they do.
• They strive to build a better tomorrow by investing in what matters: a sustainable future for their people, the company, and the planet.

Equal Opportunity

• Blue Bottle is an Equal Opportunity Employer.
• We value an open mind, dedication to work, and a collaborative spirit.
• We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications.
• We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.
• We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job.
• We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs.
• We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest.
• We will consider employment-qualified applicants with arrest and conviction records.
• We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S.
• We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.