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About the Role

As a Manager, Network Reliability and Resiliency, you will manage teams, prioritize projects, and drive automation efforts to improve infrastructure reliability. You will also act as a crisis manager, analyze processes for continuous improvement, and provide training and support to partner teams.

Responsibilities

Team management, career development, project prioritization and performance review.
Drive a culture of intolerance to manual activities that promotes automation efforts.
Drive initiatives with partner teams to improve the reliability of the infrastructure.
Act as crisis management to orchestrate actions towards sustainable solutions.
Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
Provide training and support to partner teams that interface with SRE.
Onboarding of new hires to enable their success in their roles.
Onboarding of new technologies, systems and automations into the team.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Hands-on technical skills in Linux, databases, systems and coding.
Experience in team management.
Design and implementation of monitoring solutions for large and scalable environments.
Experience with cloud operations, follow-the-sun and geographic distributed teams.
Experience working in software, platform and infrastructure delivered as a service.
Knowledge of principles and methods involving ITIL v3.
Outstanding interpersonal skills and strong communication skills, both written and verbal.
Uncompromising attention to detail.
Successful completion of a Government of Canada Reliability Status screening requires 5 years of verifiable background history.
Must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.

Skills

AI integration
Linux
Databases
Systems
Coding
Team management
Monitoring solutions
Cloud operations
Follow-the-sun
Geographic distributed teams
Software as a service
Platform as a service
Infrastructure as a service
ITIL v3
Interpersonal skills
Communication skills

Location

Canada

Work Type

Flexible
Remote

Experience Level

Manager

Education Level

RHCE, CCNA, ITIL or other industry certifications

Salary/Compensations

$125,700 - $220,000

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
RRSP Plan with company match
ESPP
Matching donations
Family and medical leave programs
Annual vacation: 20 days per year

About the Company

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
Building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.