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About the Role

As a Keyholder/Closing Manager, you will be an essential part of the store leadership team, responsible for assisting with daily operations, managing opening and closing procedures, and acting as the leader when a manager is unavailable. You will ensure the store runs efficiently by supervising team members, addressing customer needs, and resolving issues. Your role includes maintaining a positive work environment, upholding store policies, and contributing to sales and operational goals while delivering exceptional customer experiences.

Responsibilities

Acquire and maintain in-depth knowledge of all products to effectively assist customers and support operational excellence.
Master all closing duties as defined by the Store Director.
Learn and ensure front-end processes operate efficiently during shifts as the opening or closing supervisor.
Learn and become an expert in all grocery equipment, hardware, software, and tasks.
Observe temperatures of coolers, cases, and freezers and report failures to management promptly.
Ensure equipment is working correctly, including safety features, and report safety hazards immediately.
Ensure the store remains clean, organized, and welcoming to create a positive shopping experience for customers.
Ensure all perimeter departments are maintained in good shape during closing shifts, with milk and eggs remaining well-stocked, and Produce, Meat, and store sale items stocked.
Ensure floors are thoroughly swept and mopped to maintain a clean and safe environment.
Provide support to departments in completing end-of-shift closing procedures as needed.
Stock inventory from back stock as instructed, ensuring proper placement and organization.
Maintain a clean and organized backroom environment throughout the shift.
Ensure all cooler and freezer doors are closed, all case lights turned off, and curtains closed.
Secure store doors and windows before exiting the building, turning off non-essential lighting and setting the alarm.
Comply with established procedures, practices, sales, safety, and security according to A.G. Supermarkets, Inc. policies.
Communicate essential information to the Store Director consistently.
Perform other duties as assigned or required.

Requirements

Must be 18 years of age or older.
Basic computer knowledge to operate store systems, process transactions, and manage reports.
Ability to lead store operations during closing shifts, ensuring tasks are completed and store standards are maintained.
Strong organizational skills with the ability to prioritize tasks, multitask, and stay focused in a fast-paced environment.
Dependability and leadership qualities to support team members and ensure smooth store operations.
Excellent interpersonal and communication skills with the ability to engage effectively with customers, employees, and management.
Dedicated to providing exceptional customer service through prompt issue resolution and customer-focused approach.
Frequent lifting, pushing, carrying, and pulling of weights between 20-40lbs, with occasional lifting over 40lbs.
Standing for extended periods of time (90% of the time) and walking (10%).
Frequent balancing, stooping, kneeling, bending, and reaching above and below waist level.
Working in various temperature-controlled environments, including freezers (extreme cold), areas near ovens (extreme heat), receiving areas with occasional humidity or wet flooring, and outside temperatures (2% of the time).
Hard tile/cement flooring with anti-fatigue mats available.
Required: Slip resistant footwear, various cleaning supplies, cutting gloves, and any other items necessary to support total store needs.
Machines, Tools, and Equipment used: Baler, Pallet Jack and Box Cutters and other machinery, tools, and equipment used within the store location to support business needs.

Skills

Product knowledge
Closing duties mastery
Front-end process management
Grocery equipment, hardware, and software expertise
Temperature monitoring
Equipment maintenance and safety reporting
Store cleanliness and organization
Inventory stocking
Backroom organization
Security procedures
Policy compliance
Communication
Basic computer knowledge
Leadership
Organizational skills
Prioritization
Multitasking
Customer service
Issue resolution

Location

Berlin, NH

Work Type

Part-time
Weekends

Experience Level

1 year of retail or leadership experience preferred

Education Level

ServSafe Certified or equivalent preferred

About the Company

A.G. Supermarkets, Inc.