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About the Role
AAA Western and Central New York seeks dedicated individuals who demonstrate compassion, empathy, and unsurpassed service to provide members with a totally satisfying experience. Join a team recognized as one of the best & healthiest places to work in the WNY & CNY area.
Responsibilities
- Coordinate operational activities for group travel experiences, providing administrative and operational support to Group Travel Advisors.
- Assist with reservation processing, traveler communications, document distribution, and final trip preparation.
- Coordinate supplier communications, including traveler information, confirmations, payments, and operational updates.
- Deliver exceptional service to members, suppliers, and internal business partners through professional communication.
- Respond promptly to inquiries, provide accurate information, maintain confidentiality, and resolve routine issues.
- Build and maintain positive working relationships to support group travel experiences and enhance the member experience.
- Perform departmental financial and administrative functions, including reconciliation, payment processing, and purchasing card administration.
- Process financial transactions, maintain accurate records, ensure compliance with accounting procedures, and assist with administrative projects.
- Prepare and maintain operational, sales, and performance reports to support departmental planning and decision-making.
- Compile customer feedback, maintain departmental records, ensure data integrity, and provide accurate operational information.
- Develop, format, proofread, update, and distribute publications, promotional flyers, presentations, and website content.
- Ensure marketing materials meet brand standards, are accurate, current, and delivered within established timelines.
Requirements
- Ability to manage all logistical aspects of group travel, including creating and distributing manifests & itineraries.
- Experience in processing payments and maintaining accurate financial records.
- Demonstrated ability to complete tasks efficiently and within established timelines.
- Demonstrated knowledge & understanding of Group Travel.
- Ability to adapt to changing circumstances and handle additional duties as assigned.
- Proactive approach to problem-solving and a willingness to take on new challenges.
- High level of accuracy in planning and executing travel arrangements.
- Ability to perform routine office tasks including operating a computer for long periods, sitting, filing, and communicating on the phone.
- Must be able to lift, carry, push, pull a maximum of 25 lbs.
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time.
- This position does not offer visa sponsorship now or in the future.
Skills
- Microsoft Office products
- Axis
- SalesForce
- Listening skills
- Communication skills
- Presentation skills
- Organizational skills
- Interpersonal skills
Location
- WNY
- CNY
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $21.00 - $24.55 per hour
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution
- Flexible Spending Accounts
- Company Paid Short-term disability
- Company Paid Long-term disability
- Paid time off
- Tuition reimbursement
- Company-paid training programs
- FREE AAA membership
- Travel discounts
- Product discounts
- Paid Volunteer Time Off
About the Company
- At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience.
- AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area.