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About the Role

The Practice Manager will manage approximately 20 Service Delivery Managers and Service Center Leads, holding full commercial and contractual responsibility for successful project outcomes. This role requires extensive experience in pre-sales and IT project/program delivery, collaborating with professional services sales, service delivery, and service development functions to enhance delivery capabilities and achieve customer strategic objectives.

Responsibilities

Partner with business leaders to deliver services that support company objectives and Winning Together values.
Manage customer engagements and approximately 20 employees, requiring regional travel.
Ensure accountability for assurance, governance, and customer satisfaction.
Continuously maintain and innovate Practice capability to support business strategy.
Proactively support growth through the development and delivery of standardized, competitive, and market-relevant service offerings.
Provide thought leadership and subject matter expertise, collaborating with internal stakeholders, customers, and vendors.
Manage the team operationally and commercially to achieve financial targets, competitiveness, and improved productivity/quality.
Drive a high-performance culture by developing, retaining, and attracting talent.
Embrace and support Computacenter’s mission and core values.

Requirements

Legally eligible to work in the United States.
5+ years of management experience.
Recent experience leading delivery of large-scale IT infrastructure projects, preferably on a workplace platform for a professional service organization, with commercial outcome responsibility.
Experience applying appropriate governance and control in project oversight.
Demonstrable evidence of developing individuals and teams.
Passion for enhancing people's capabilities.
Innovative leadership with a focus on improving customer outcomes.

Skills

Pre-sales
IT project delivery
Program delivery
Collaboration
Service delivery management
Service development
Governance
Customer satisfaction
Thought leadership
Subject matter expertise
Commercial management
Talent development
Talent retention
Talent attraction

Location

United States

Work Type

Full-time
Regional travel

Experience Level

5+ years of management experience

Salary/Compensations

$175K - $200K USD

Benefits

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans for health, future financial security, and peace of mind

About the Company

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide.
In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.