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About the Role
The AI & Data team is seeking a dedicated builder to take AI agents from prototype to production, owning their ongoing health, monitoring quality, managing human reinforcement workflows, and driving continuous improvement. This role is crucial for expanding Zello's AI capabilities and supporting desk-less workers.
Responsibilities
- Build AI agents and automations end-to-end, from scoping to deployment and maintenance.
- Write production Python code integrating LLM APIs into real workflows.
- Connect AI tools with Zello's systems (Slack, Jira, HubSpot, Snowflake) via APIs.
- Monitor deployed agents in production, track quality metrics, triage failures, and ship improvements.
- Manage human reinforcement operations, review agent outputs, maintain feedback loops, and tune agent behavior.
- Build and maintain evaluation harnesses to catch regressions and measure agent quality.
- Create reusable components, patterns, and documentation.
- Communicate clearly with technical and non-technical stakeholders.
Requirements
- 2-5 years of professional experience in software engineering, AI engineering, or a related technical role.
- Production Python experience with demonstrable built tools, integrations, or automations.
- Practical understanding of LLM APIs, including prompt construction, context management, and tool-use patterns.
- Ability to decompose messy problems into clean components with well-defined interfaces.
- Experience integrating systems via APIs, including handling authentication, rate limits, and edge cases.
- A strong quality instinct, including writing tests and building monitoring.
- Comfort with operational ownership, including monitoring and maintaining AI systems in production.
- Ability to quickly learn new frameworks, APIs, and domains.
- Clean and documented code that is understandable and extensible by others.
- This role is not a research, data engineering, or DevOps/infrastructure role.
- Must comply with defined security, privacy, and compliance requirements.
Skills
- Python
- LLM APIs
- API integration
- Prompt construction
- Context management
- Tool-use patterns
- System decomposition
- Testing
- Monitoring
- Operational ownership
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Competitive pay
- Equity with significant upside
- Intentionally designed benefits to encourage healthy and well-balanced employees
- Flexible schedules
- Generous time off
- Sabbatical after every five years of service
- Ping-pong table
- Free snacks
About the Company
- Zello is a voice-first communication platform powered by industry-leading push-to-talk technology.
- Zello improves collaboration and productivity for desk-less workers.
- Zello is the #1 rated push-to-talk app globally with over 175+ million users and 9 billion messages per month.
- Company values are at the heart of daily operations.
- Zello is proud to serve the frontline, connect people in crisis, and support first responders.
Equal Opportunity
- Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.