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About the Role
Northwest Tellers are key members of our retail network team, interacting directly with customers. They provide excellent customer service by welcoming customers, processing transactions efficiently, resolving issues, offering educational services, and identifying customer needs for referral to other business lines.
Responsibilities
- Achieve financial wellness activity goals, including identifying referral opportunities and contributing to office sales performance.
- Assist customers and visitors with inquiries, problem resolution, and other needs.
- Proactively engage with customers to understand their needs and inform them about product/service features and benefits.
- Refer customers to appropriate team members for complex requests or specialized products/services.
- Actively engage with and greet customers, taking ownership to resolve any issues or concerns.
- Balance teller drawer daily.
- Participate in office meetings, operations meetings, and dual control balancing of vault, ATM, and other devices as needed.
- Deliver the North(west) star experience and champion customer financial wellness through exceptional customer service in person, over the phone, and via email.
- Demonstrate exceptional delivery of the 5 Culture Promises.
- Complete assigned educational training and self-educate using bank-designed programs and applications.
- Possess general knowledge of all office systems and software, perform maintenance, and have in-depth knowledge of bank products, services, and digital offerings.
- Adhere to all security and dual control processes.
- Participate in branch opening and closing tasks as needed.
- Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
- Collaborate with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests.
- Work evening hours and weekends as scheduled, assigned, or necessary.
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
- Navigate Microsoft Office Software, computer applications, and department-specific software to maximize technology tools and improve efficiency.
- Work as part of a team.
- Work with on-site equipment.
Requirements
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions.
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
- Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information.
- Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information.
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
- Knowledge of computers and the Teller System.
Skills
- Customer service
- Cash handling
- Banking
- Retail
- Microsoft Office Software
- Computer applications
- Department-specific software
Location
- Lakewood
Work Type
- Full-time
Experience Level
- Customer service experience preferred
- Cash handling experience preferred
- Banking and/or retail experience preferred
Education Level
- High School Diploma or equivalent preferred
Salary/Compensations
- $15.50 - $17.05 per hour
Benefits
- Additional bonus earning opportunities
- Benefits are also available
About the Company
- Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Equal Opportunity
- Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.