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About the Role

The Account Manager will lead day-to-day operations for customer relationships, focusing on providing world-class service and strategic solutions to increase customer retention and revenue. This role oversees customer orders from start to finish to ensure completion, accuracy, and satisfaction.

Responsibilities

• Manage all aspects of current customer relationships
• Actively engage and plan with current customers to achieve their goals
• Meet with current accounts regularly (weekly, monthly, quarterly)
• Enhance current customer relationships with a focus on new/improved branded merchandise solutions
• Lead all aspects of customer engagement, including meetings, proposals, ideation, order securing and entry, and post-order follow-up
• Curate solutions for customers/partners using creative thinking and industry knowledge to drive ROI
• Achieve individual and department revenue growth targets and manage budgets
• Manage all customer/partner deliverables to ensure quality standards, client expectations, and licensing compliance
• Support the corporate sales team for current and new customer relationships
• Utilize CRM for customer management and revenue generation
• Collaborate with other departments to ensure satisfactory fulfillment of client deliverables and communication
• Strive to achieve company and department goals and objectives
• Develop strong, long-term relationships with customers and co-workers
• Interview, hire, and train employees
• Plan, assign, and direct work
• Appraise performance
• Reward and discipline employees
• Address complaints and resolve problems

Requirements

• Ability to perform essential duties with energy and enthusiasm
• Proficient in Microsoft Office products
• Proficient in invoicing systems
• Proficient in CRM
• Good interpersonal and customer service skills
• Well-developed verbal and written communication skills
• Ability to work with internal and external clients
• General business acumen with a focus on business strategy and branded solutions strategy
• Strong personal management, communication, time management, and organizational skills
• Proven ability to multi-task and manage projects on strict deadlines
• Professional image and demeanor
• Strong ability to work well with co-workers and supervisors in a team environment
• High degree of discretion and professionalism
• Highly organized and able to manage multiple priorities and projects while working with many customers simultaneously

Skills

• Customer service
• Verbal communication
• Written communication
• Business acumen
• Business strategy
• Branded solutions strategy
• Personal management
• Time management
• Organizational skills
• Project management
• Interpersonal skills

Location

• On Site at AdPro Buffalo, NY

Work Type

• On-site
• Full-time

Experience Level

• Minimum of one year of experience in a similar position
• Equivalent combination of education and experience (preferably in customer service, marketing or sports management)

Education Level

• Bachelor's degree

Salary/Compensations

• Up to $60,405.80

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401k plan

About the Company

• Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events.
• Combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
• Committed to building an inclusive, innovative environment where differences drive solutions that benefit team members, guests, and partners.
• Guided by values of respect, integrity, and accountability.
• Create a workplace where everyone can succeed.
• Transforming live entertainment.

Equal Opportunity

• Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
• VEVRAA Federal Contractor.