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About the Role

The Director of Premium Services will manage and direct all day-to-day aspects of premium services operations, including Clubs, Suites, Club Level, and In-Seat Service, to ensure profitability and effective management.

Responsibilities

• Manage all facets of the premium food and beverage operations to achieve operational budgets.
• Manage monthly P&L statements and ensure accurate financial reporting.
• Provide leadership, coaching, and mentorship to staff.
• Achieve planned costs in labor and COGS and work within budgeted guidelines.
• Develop annual operating budget and quarterly reviews vs plan.
• Provide quality service and excellent products while maintaining positive customer and client relations.
• Oversee monthly inventory for premium services operations.
• Establish and maintain proper safety and sanitation procedures.
• Create a working relationship with local health officials.
• Ensure proper operational condition of all food service equipment.
• Work closely with subcontractors to ensure all operational needs are met and contract terms are followed.
• Develop new concepts that serve guest desires and incorporate industry trends.
• Recruit, interview, hire, train, and develop event service staff.

Requirements

• Must be available to work extended hours, including late nights, weekends, and holidays.
• Must be able to work in a team environment.
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods.
• Must be able to lift, push, pull approximately 25lbs.
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs, and elevators.

Skills

• Excellent written and verbal communication skills
• Ability to multi-task and prioritize in a deadline-oriented environment
• Unwavering commitment to delivering a high level of customer and client service
• Demonstrated initiative, leadership, and management skills
• Customer service oriented with the ability to interact with all levels of Legends and Management
• Experience with Appetize and NCR/Quest point-of-sales systems
• Knowledge of accounting policy and procedures
• Experience in a union work environment

Location

• On Site (Highmark Stadium Buffalo, NY)

Work Type

• Full-time

Experience Level

• 5-7 years of management experience in the contract foodservice industry
• At least 3 years in premium services or the equivalent, in a sports and entertainment venue

Education Level

• Bachelor’s degree preferred

Salary/Compensations

• $100,000 - $110,000 plus bonus potential

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401k plan

About the Company

• Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering fully integrated premium services through a white-label approach.
• Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests annually.
• We offer expertise across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking.
• The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
• We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
• The Buffalo Bills & Legends have an expansive partnership to support all aspects of the Bills New Stadium project.

Equal Opportunity

• Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
• VEVRAA Federal Contractor.