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About the Role
As a Solar Field Service Technician, you're the technical expert who keeps residential solar, storage, and off-grid systems running. You'll respond to dispatch calls, troubleshoot and diagnose issues, climb roofs when necessary, and communicate findings to homeowners, building trust with each service call.
Responsibilities
- Respond to service calls from dispatch on behalf of customers with solar system issues.
- Troubleshoot, diagnose, and repair Solar, storage, and off-grid systems.
- Remove, replace, or repair solar panels on roofs as needed.
- Deliver an exceptional customer experience on every visit.
- Communicate findings clearly and follow procedures with your manager.
- Handle paperwork, timekeeping, and inventory processing for every service call.
- Collect payment for services rendered and identify upsell opportunities.
- Complete the job disposition form after every service call.
- Take on other duties as assigned by the Service Operations Manager.
Requirements
- Prior solar installation experience
- Valid Apprentice Electrician license
- OSHA 10 certification
- Valid driver's license and willingness to travel regionally, frequently
- Solid knowledge of local electrical codes and residential PV design and components
- Strong understanding of residential AC (microinverters) and DC (string & optimizer) PV systems
- Thorough understanding of residential electrical systems and how to work safely around them
- Ability to work independently and as part of a team, safely
- Comfortable learning new technical and diagnostic skills as systems evolve
- Able to withstand heights, climb ladders, and work outdoors in hot and cold conditions
- Comfortable with light lifting and carrying (under 15 lbs), straight pulling, and simple grasping
- Able to walk, stand, and sit for extended periods
- Comfortable operating office equipment and motor vehicles
- Willingness to travel by car up to 10% of the time
Skills
- Troubleshooting
- Repair
- Customer service
- Communication
- Paperwork processing
- Timekeeping
- Inventory processing
- Payment collection
- Upselling
- Technical diagnostics
Location
- Austin, TX
Work Type
- Full-Time
- Regional Travel
Salary/Compensations
- Hourly
Benefits
- Medical, Dental, and Vision Insurance
- 100% Company-Sponsored Short-Term Disability
- 401(k) Employer Matching
- Weekly Pay Dates
- 3 Weeks PTO + 3 Sick Days
- 12 Paid Holidays + 1 Floating Holiday
About the Company
- Freedom Power was born when Freedom Solar and Freedom HVAC joined forces to become Texas's complete whole-house energy company.
- We don't just install equipment. We hand homeowners the keys to something bigger: control over their energy, their bills, and their future.
- We call it Energy Empowerment, and it's not a tagline — it's the reason we show up every day.
Equal Opportunity
- Freedom Power is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.