Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Shelter Behavior Assistant provides administrative and operational support to the Shelter Behavior team, ensuring accurate documentation, organization, and coordination of behavior cases for animals in shelter and foster care. This role is crucial for maintaining behavior records, updating visit plans, and supporting the daily operational needs of the team in a fast-paced environment.

Responsibilities

• Create and maintain accurate, up-to-date behavior records for shelter and foster animals.
• Update animal stages and case information based on trainer recommendations.
• Ensure consistent documentation for behavior case tracking and program evaluation.
• Review and triage behavior concerns submitted by foster parents.
• Provide first-line support and guidance to foster parents for common behavior questions.
• Coordinate and schedule behavior support between foster parents and Shelter Behavior trainers.
• Document foster communications, recommendations, and follow-up plans.
• Escalate complex or urgent behavior concerns to Shelter Behavior Trainers.
• Assist with coordinating logistics of daily Shelter Behavior activities.
• Manage behavior foster requests.
• Prepare and maintain organized training spaces and materials.
• Support efficient behavior assessments and training sessions.

Requirements

• Work is performed in a busy animal shelter environment.
• Regular sitting at a computer workstation for data entry and record management (up to 6-8 hours per day).
• Frequent movement throughout the shelter to support training and assessment activities.
• Exposure to disinfectants, cleaning solutions, and animal-related environments.
• Regular exposure to dogs and other animals, including those displaying stress or behavior challenges.
• Exposure to animal allergens under conditions with limited alternatives available.
• Potential onset of compassion fatigue, moral stress, and burnout.
• Subject to animal bites and scratches while handling animals.
• Fear Free Shelter certification (or able to obtain within the first 30 days).
• CA Driver’s License and insurable driving record.
• High school diploma or equivalent.
• At least one year of customer service experience.
• At least one year of shelter-based experience or dog training with experience handling all types of dogs and cats.
• Basic knowledge and practical experience in dog training, knowledge of dog breeds, behavior, and positive reinforcement-based training methods.
• Experience with administrative tasks, documentation, or database management.
• Basic computer skills and software programs, such as Microsoft Word, Excel, Teams, Outlook, PetPoint, Box, SalesForce, etc.
• Available to work weekends, holiday shifts, and overtime as needed.
• The SF SPCA requires pre-employment drug testing and criminal background investigations.

Skills

• Attention to detail
• Organizational skills
• Excellent communication
• Ability to manage multiple priorities
• Administrative tasks
• Documentation
• Database management
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft Outlook
• PetPoint
• Box
• SalesForce

Location

• San Francisco

Work Type

• Full-time

Experience Level

• At least one year of customer service experience
• At least one year of shelter-based experience or dog training

Education Level

• High school diploma or equivalent
• Fear Free Shelter certification

Salary/Compensations

• $26.00 - $28.00 per hour

Benefits

• Paid Time Off and Holiday Pay
• Medical, Dental, and Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• 401(k) Retirement Plan with employer contribution matching
• Student debt relief program
• Pre-tax commuter benefits
• Discounts on retail and pet supplies
• Discounts on veterinary care at SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic

About the Company

• At the San Francisco SPCA, we believe every pet deserves compassionate shelter, high quality veterinary care, and a loving home.
• The work we do goes beyond simply sheltering animals; we bring community together and strengthen the human-animal bond, making a lasting difference for all who walk through our doors.

Equal Opportunity

• The SF SPCA is an Equal Opportunity Employer.
• The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.