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About the Role

This high-impact strategic role serves as the voice of MongoDB's most important customers at the executive level. The Customer Advocate will act as a trusted advisor to the Chief Product Officer, driving cross-functional alignment to ensure customer feedback, escalations, and long-term success are embedded in MongoDB's core product strategy. This role is critical to bridging the gap between customer challenges and the product roadmap, partnering with product leadership, engineering, sales, and customer success to identify patterns, surface opportunities, and ensure core products evolve to meet customer needs.

Responsibilities

Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers.
Develop and execute a forward-looking customer advocacy strategy in collaboration with the CPO and senior product leadership.
Build and maintain deep relationships with executive stakeholders at strategic customer accounts.
Drive an effective, structured process for customer engagement.
Partner closely with Product, Engineering, Sales, and Customer Success to surface high-signal customer feedback and translate it into actionable product insights and roadmap influence.
Lead preparation for and participate in executive customer meetings.
Establish deep, technical fluency in MongoDB's core product portfolio.
Define and track key success measures for the CPO's customer engagement motion.
Contribute to the development and scaling of best practices in customer engagement across the organization.
Leverage AI tools and data-driven insights to identify trends across customer interactions, proactively surface risk or opportunity, and inform executive prioritization.

Requirements

10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership.
MBA or advanced degree preferred.
Sharp business judgment with the ability to see the big picture while also driving disciplined execution on the details.
Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale.
Exceptional verbal and written communication skills, with the ability to craft and deliver compelling narratives for both technical and non-technical audiences at the C-suite level.
Proven ability to drive cross-functional alignment and resolve conflict across diverse stakeholder groups.
Deep problem-solver mindset with a track record of understanding and fulfilling complex customer needs.
Experience working in or alongside a product organization, with sufficient technical fluency to engage credibly on platform capabilities, integrations, and roadmap tradeoffs.
Demonstrated exceptional learning agility — able to rapidly internalize new product domains, market dynamics, and customer contexts.
Experience leveraging AI tools and analytical platforms (Tableau, Salesforce, or equivalents) to derive insights from customer data and support decision-making.
High energy, strong work ethic, and disciplined execution skills with the ability to thrive in a fast-paced, dynamic environment managing multiple high-priority engagements simultaneously.
Comfort with ambiguity and organizational change; action-oriented and adaptable.
Willingness to travel for customer and partner meetings, up to 50% of the time.

Skills

Customer Advocacy
Product Strategy
Executive Engagement
Cross-functional Alignment
Customer Feedback Analysis
Roadmap Influence
Technical Fluency
AI Tools
Data-Driven Insights
Communication Skills
Problem-Solving
Learning Agility
Analytical Platforms (Tableau, Salesforce)

Location

Any MongoDB U.S. office
Remotely within the United States

Work Type

Full-time

Experience Level

10+ years of work experience
8+ years in SaaS product management, consulting, enterprise sales strategy, or customer success leadership

Education Level

MBA or advanced degree preferred

Salary/Compensations

$129,000—$253,000 USD

Benefits

Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings

About the Company

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.
From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.

Equal Opportunity

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.