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About the Role

This position manages components of subrogation handling for multiple specialty lines of business. It involves developing plans, analyzing results, and overseeing the work of subrogation staff. The role also reviews and provides direction on settlement authority for complex and high-exposure subrogation claims, supports the Subro Director, and monitors claim quality to ensure compliance and customer satisfaction.

Responsibilities

Ensures execution of proper handling strategies, including appropriate determination of coverage, liability, and claim resolution as they pertain to subrogation.
Recommends, drafts, and implements procedural and workflow changes to reduce inefficient processes for Subro Staff.
Ensures that Staff Counsel retained manages assigned portfolios within mandated guidelines.
Makes decisions or recommendations for subrogation disposition, including evaluation, negotiation, and settlement of subrogation on claims with exposures exceeding staff autonomy levels.
Proactively manages allocation of all incoming settlements and collections proceeds to support accurate production of KPIs.
Reviews and analyzes subrogation reports to ensure expected outcomes based on KPIs.
Identifies trends and develops and implements strategies to correct adverse trends.
Maintains a strong professional knowledge of regulatory and legal environments as they pertain to subrogation and applies this information effectively.
Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals.
Provides frequent communication and measurement of goals.
Oversees training and personal development programs within the group.
Anticipates and meets all customer needs (internal and external business partners).
Liaises, trains, and collaborates extensively across the Claims Department within all lines of business to foster and maintain organizational recognition of subrogation opportunities.
Manages a team of 7 people (possibly more down the road) from varying lines of business (Auto, small property, workers compensation, occupational accident).
Oversees new hires.

Requirements

Bachelor’s degree or equivalent experience required.
Minimum of 7-10 years of specialty claim experience.
3-5 years of Subrogation experience.
3-5 years of supervisory/management experience.
A background in all lines of business preferred but not absolute.

Skills

Subrogation handling
Claims management
Risk control
Regulatory compliance
Staff development
Performance management
Collaboration
Communication

Location

Plymouth, MN
Denver, CO
Canton, MA
Atlanta, GA
New York City, NY
Chicago, IL

Work Type

Hybrid

Experience Level

7-10 years of specialty claim experience
3-5 years of Subrogation experience
3-5 years of supervisory/management experience

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$111,000 – $147,000 (standard locations)
$129,000 - $151,000 (San Francisco, CA; Washington DC; Massachusetts based offices; New York City metro area)

Benefits

Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs
Life and disability insurance
Paid parental leave
Variety of additional voluntary benefits
Bonus potential

About the Company

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique.
Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services.
Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe.
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
We see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed.
What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best.
Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Today, we help protect over a dozen industries with tailored coverages and services.

Equal Opportunity

Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.