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About the Role
The MS Dynamics CRM Administrator is responsible for the planning, development, implementation, and maintenance of the Microsoft Dynamics CRM platform, aligned with the Colleges enrollment strategy and goals. This role serves as the central point of contact, collaborating with IT management and process owners to define requirements and provide support to the College community.
Responsibilities
- Monitor and manage the CRM system configuration.
- Collaborate with process owners to develop new capabilities and refine existing processes.
- Support, create, and enhance Microsoft Dynamics workflows and customizations.
- Develop operational and management reporting and dashboards.
- Develop new forms and modify existing forms.
- Plan and conduct testing and system upgrades.
- Work with the IT team to facilitate integration with other systems.
- Collaborate with other IT members to manage the Azure environment.
- Create and configure MS Dynamics user accounts, security roles, entities, field level security & business units.
- Conduct Quality Assurance and Acceptance Testing.
- Provide End User support through the helpdesk.
- Perform other duties as assigned.
Requirements
- Bachelor's degree or higher in Information Systems, Business, or equivalent.
- 3+ years administrating Microsoft Dynamics CRM.
- Higher Education industry experience is a plus.
- Relational database management including queries, reporting, and administration is desired.
- Proficient in all Microsoft Office applications.
- Previous experience with other software applications such as database and reporting programs is preferred.
- HTML and web development experience is preferred.
- Ability to build relationships at all levels within the College.
- Requires a background check.
Skills
- Critical thinking
- Problem solving
- Planning
- Organizing
- Communication
- Teamwork
Location
- Western New York
Work Type
- Onsite
- Hybrid (potential)
Experience Level
- 3+ years
Education Level
- Bachelor's degree or higher
Salary/Compensations
- $78,000 - $85,000 per year
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.