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About the Role

The Account Assistant is responsible for supporting the Account Executive in driving sales growth, operational excellence, and strategic account management across wholesale accounts. This role serves as a key business partner, providing analytical insights, managing order execution, supporting market activities, and building strong internal and external relationships. The successful candidate will quickly develop a deep understanding of the business, customer needs, product assortment, and sales strategies. This individual is highly organized, detail-oriented, analytical, and proactive, with the ability to effectively manage multiple priorities in a fast-paced environment.

Responsibilities

Support the achievement of total, comp and net sales targets.
Participate in regular monitoring of the business and fully support sales driving initiatives.
Analyze weekly, monthly, and seasonal business performance to identify risks and opportunities.
Maintain account-specific reporting, style selling recaps, reorder recommendations, and trend analyses.
Leverage retail metrics including sales, inventory, sell-through, margin, markdowns, and weeks of supply to support decision making.
Provide actionable insights and recommendations to Account Executive and external customers.
Maintain PO trackers, contract accuracy, and shipment visibility.
Monitor shipping status, order extensions, delivery timelines, and operational exceptions.
Monitor inventory availability and future supply to identify chase, replenishment, and reorder opportunities.
Manage purchase order execution from order entry through shipment.
Review open orders and inventory positions to maximize shipment potential and minimize fallout risk.
Recommend style swaps or assortment adjustments based on performance and inventory availability.
Follow through on key NAW strategies and specific account strategies.
Knowledge of products and all Coach Standards.
Prepare pre-market sales materials, demand planning tools, assortment grids, and account recaps.
Support product presentations and client appointments during market.
Assist with assortment building, visual selling tools, order capture, and buy analysis.
Complete all post-market activities including order review, order confirmations, contract uploads, and any/ all updates to the line post-market.
Establish strong working relationships with wholesale partners as well as internal partners.
Develop a strong understanding of account strategies, customer needs, and market dynamics.
Ownership of all day-to-day coordination, operational follow up, order management, monitor and track results and provide account communication.
Align orders with allocations and confirm accuracy and timely receipt of all orders.
Regularly monitor and ensure accuracy and proper visibility of on-line assortments.
Deliver timely communication regarding orders, inventory availability, shipping updates, and business opportunities.
Build and maintain relationships with internal teams including finance, merchandising, account services, marketing, and operations.
Support the field through store visits, providing visual and training tools to ensure sales associates have knowledge of Coach’s key investments and strategies.
Document and organize all seasonal sales/buying files and collaboration tools for efficient access.
Partner with operations to ensure execution of systemic updates and 3rd party vendor invoicing.
Understanding of how metrics work together to drive sales including sales, inventory, ST%, MD/Reg Price, Gross Margin.
Superior organizational skills, ability to multi-task in a fast-paced environment.
Initiative, high energy, strategic thinking and detail oriented.
Excellent communication and presentation skills.
Demonstrates curiosity, initiative, and ownership while developing account management capabilities.
Professional demeanor and strong interpersonal skills.
Continuously builds knowledge of wholesale business drivers, product categories, customer strategies, and selling skills.
Adaptability and willingness to learn.
Initiative and ownership of tasks.

Requirements

Account Management background.
Analytical skills and retail math knowledge.
Proficiency in Excel, Word, PowerPoint, NuOrder and Skypad.
Knowledge of SAP and Micro Strategy a plus.
Customer service experience.

Skills

Excel
Word
PowerPoint
NuOrder
Skypad
SAP
Micro Strategy

Location

New York

Work Type

Full-time

Experience Level

Account Management background
Customer service experience

Salary/Compensations

$66,500.00-$70,000.00

Benefits

Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance

About the Company

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Equal Opportunity

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com