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Provide prompt, professional support to customers, with excellent learning opportunities and potential for growth within the company.

Receive customer, driver, and sales rep calls for credits, returns, exchanges, pricing disputes, and order placement.
Research customer inquiries regarding pricing, quantity discounts, and order details.
Support accounts receivable by receiving customer and driver calls regarding balances and credit terms.
Document customer requests regarding delivery on the Shared Excel Logistics Tracker.
Research customer inquiries related to short shipments, mis-picks, and delivery times by communicating with relevant departments.
Support sales associates by answering questions and directing them to the appropriate department.
Report all customer correspondence and issues to the Team Lead.
Perform reception duties on a rotational schedule, including scanning invoices and processing credits.
Ensure adherence to all NY State Liquor Authority credit regulations.
Communicate effectively with customers and employees, focusing on customer needs while maintaining company policies.
Maintain a positive and friendly attitude.
Maintain a safe and clean working environment.

Must have availability Monday through Friday between 8 AM and 6 PM.
Candidates must be able to work a rotating schedule for on-site days.
The company will evaluate a candidate's education, skills, and experience when making an offer.

Paid Holidays
Health Plan options (medical, dental, disability coverage, life insurance, and other voluntary plans)
401K
PTO
Vacation accrual
Flexible Spending Account

Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition.
With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality.
The company has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets.
Empire Merchants North acts as a marketing agent for the brands that we represent.
The company employs the most knowledgeable and well-equipped sales force in Upstate New York.

Customer Service at Empire Merchants North

Customer Service