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About the Role

Studio Leads at JETSET Pilates are dynamic team members responsible for providing exceptional client service, assisting staff, and building rapport to create a welcoming environment. They handle client interactions, sales, and operational tasks to ensure a seamless boutique fitness experience.

Responsibilities

• Answer phones, field questions, and respond to emails.
• Process sales accurately and in accordance with company standards.
• Maintain a clean and organized front desk and lobby area.
• Assist instructors with opening and closing duties.
• Stay up-to-date on all policies and pricing to provide accurate information.
• Assist in delivering the ultimate boutique fitness experience to every client.
• Provide the highest level of customer service to all clients and visitors.
• Greet and check-in clients professionally and thank them upon departure.
• Recruit and retain clients, answer questions, solve problems, and refer comments appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales utilizing the CRM system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Requirements

• Must be able to work morning, evening, and weekend shifts as necessary.
• Assume other duties as assigned.

About the Company

• JETSET Pilates is a boutique fitness studio.