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About the Role

Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Responsibilities

Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller.
Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information.
Correctly utilizes the Conveyant Call Management Software.
Dispatches transports in accordance with Policy and Procedure.
Dispatches calls in a correct and efficient manner in accordance to Policy and Procedures

Requirements

Ability to type 45 wpm accurately.
Ability to understand and prepare moderately complex written materials, such as patient records.
Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
Ability to work without close supervision and to exercise independent judgment in a professional area.
Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities.
Ability to type and utilize computer systems and call center software to meet the necessary requirements.
Ability to organize multiple tasks and projects and maintain control of work flow.
The ability to sit for long periods in a call center environment.
Must have good balance and coordination.
The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Ability to react quickly and calmly to emergency situations.

Skills

Paramedic
Associates Degree Nursing
Advanced Emergency Medical Technician (AEMT)
Emergency Medical Technician (EMT)
Medical Assistant
Nursing
Respiratory Therapy
Call center
EMT
LPN
Paramedic
RN
RRT
Registered Nurse Tennessee
Nationally Certified Medical Assistant
AAMA Certified Medical Assistant
Registered Respiratory Therapist
Registered Nurse Arkansas
Registered Respiratory Therapist - Mississippi
Licensed Practical Nurse - Arkansas
Registered Paramedic
Licensed Practical Nurse - Tennessee
NCCT Medical Assistant
Advanced Emergency Medical Personnel
AMT Registered Medical Assistant
Emergency Medical Technician
Paramedic Mississippi
Emergency Medical Personnel Arkansas
Registered Nurse Mississippi
Advanced Emergency Medical Technician
Emergency Medical Personnel Tennessee
Advanced Emergency Medical Technician - Mississippi
Licensed Practical Nurse - Mississippi
Registered Respiratory Therapist - Tennessee

Location

Memphis

Work Type

Full-time

Experience Level

3-5 years
1-3 years

Education Level

Technical Degree or Diploma Paramedic
Associates Degree Nursing
Technical Degree or Diploma Advanced Emergency Medical Technician (AEMT)
Technical Degree or Diploma Emerg Medical Tech (EMT)
Technical Degree or Diploma Medical Assistant
Technical Degree or Diploma Nursing
Technical Degree or Diploma Respiratory Therapy

About the Company

For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.