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About the Role

In this techno-functional role, you will lead the functional management of ServiceNow Technology Asset Management (ITAM), manage software lifecycle including data collection, integrity and quality of asset data across the enterprise. You will be responsible for designing, implementing, and governing standardized processes that define management systems, roles, and controls to support effective data collection and management of the banks IT assets.

Responsibilities

Work with the CMDB team to ensure ServiceNow hardware and software discovery data is accurate, up-to-date, and fit for purpose, supporting ITAM operations and strategic decision-making.
Develop, implement, and maintain processes for tracking and managing ITAM Data Quality within the ServiceNow CMDB.
Develop and maintain ServiceNow Catalog Items, workflows, and related ServiceNow (HAM Pro & SAM Pro) configurations to support ITAM processes as part of a federated partnership with the ITSM organization.
Prepare reports and dashboards for management (using both ServiceNow and Power BI), highlighting asset status, usage trends, and risks.
Support incident response and troubleshooting related to asset issues.
Identify and implement process improvements to enhance asset management efficiency and effectiveness.
Manage ITAM specific systems, such as the IBM License Metric Tool, ensuring their effective operation, maintenance, and integration.

Requirements

8-10+ years' experience working in ServiceNow IT Hardware and Software Asset Management, CMDB Data Management and related ITIL activities.
Minimum 4+ years' experience in Software Asset Management, including experience in ServiceNow SAM Pro process and workflow development, design, and creation highly preferred.
4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement, understanding the ServiceNow Data Model.
Experience with ServiceNow HAM Pro a plus.
Experience in a large organization with a decentralized workforce, preferred.
Experience working in highly regulated industries (i.e., banking or financial services), preferred.
Knowledge of ITAM lifecycle processes, procurement, reporting, discovery & tracking.
Expert knowledge of industry IT Asset Management Systems, particularly ServiceNow Discovery, CMDB, SAM Pro and HAM Pro.
Strong understanding of ServiceNow's Software Reconciliation Process.
Strong understanding of ServiceNow's Common Service Data Model (CSDM).
Strong understanding of ServiceNow's flow & workflow creation, development and design.
IT Asset Management (ITAM) Software Asset Management (SAM) Implementer or similar certifications.
Proven ability to translate ITAM Hardware and Software requirements into ServiceNow design and solutions.
Ability to work effectively independently, in collaboration with the Technology Asset Management (TAM) Team Leads and in a federated model with IT Service Management (ITSM) organization.
Ability to adapt to dynamic organizational changes.
Ability to present and communicate complex issues in a way that is easy for non-experts (risk partners and leadership) to understand.

Skills

ServiceNow Technology Asset Management (ITAM)
ServiceNow Discovery
ServiceNow CMDB
ServiceNow SAM Pro
ServiceNow HAM Pro
ServiceNow platform administration/management
ServiceNow configuration
ServiceNow development
ServiceNow integration
ServiceNow upgrade
ServiceNow continuous improvement
ServiceNow Data Model
ServiceNow Catalog Items
ServiceNow workflows
ServiceNow flow creation
Power BI
IBM License Metric Tool

Location

New York
New Jersey
Brea

Work Type

Hybrid (4 days in office, 1 day remote)

Experience Level

8-10+ years
4+ years

Education Level

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Salary/Compensations

New York / New Jersey / Brea: $150k – $194k
Non-/New York/ New jersey: $140k-$174k

Benefits

Comprehensive health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation, sick days, and holidays

About the Company

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups.
Across the globe, MUFG has 150,000 colleagues.
MUFG's vision is to be the world’s most trusted financial group.
MUFG's culture includes putting people first, listening to new and diverse ideas, and collaborating toward greater innovation, speed, and agility.
MUFG invests in talent, technologies, and tools that empower employees to own their careers.

Equal Opportunity

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.