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About the Role

The Housing Specialist is responsible for all aspects of client case management related to securing permanent housing. This role utilizes HPD incentives, develops relationships with housing developers, and educates clients on housing programs and procedures. The position is based at our Lighthouse location in Long Island City, NY.

Responsibilities

• Understand and explain the New York City Department of Homeless Services – Client Responsibility Procedures during Housing Intake.
• Ensure clients sign the “Permanent Housing Agreement” form within 10 days of arrival.
• Maintain communication with the Director of Social Services and Case Managers to resolve housing-related issues.
• Ensure clients complete and return “Apartment Review” and/or “Client Apartment Rejection Form”.
• Inform clients of their responsibility to view two apartments per week and document this.
• Ensure housing applications are completed within 90 days of eligibility, submitted on time, and a copy is kept in the case record.
• Utilize the DHS - Client Assistance and Re-housing Enterprise System (CARES) for various client assessments and documentation.
• Review accessible information from HRA, ACS, Department of Probation, and DHS via CARES.
• Update information in CARES in a timely manner as required by DHS.
• Document and follow-up on housing appointments and permanent housing applications.
• Verify all housing rejections and the reasons for them.
• Accompany families on housing searches when appropriate.
• Provide ongoing housing education to clients through workshops and individual counseling.
• Provide clients with lists of suitable apartments and advise them on seeking additional options.
• Meet and exceed Housing Placement Goals set by the New York City Department of Homeless Services.
• Review DSS/APD Housing placements and projected placements weekly.
• Complete required reports.

Requirements

• At least a High School Diploma/GED is required.
• Valid New York State driver’s license and an insurable driving record is required.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Must be computer literate in Microsoft Office.
• May be required to work long hours and a varied schedule.
• Traveling throughout various locations in the New York City area.
• Lifting and moving objects weighing up to 30 pounds several times a week.

Skills

• Microsoft Office
• Client case management
• Housing program knowledge
• Client education
• Documentation
• Communication
• Interpersonal skills
• Crisis intervention
• Family services
• Preventive services
• Housing services

Location

• Long Island City, NY

Work Type

• Full-time

Experience Level

• At least one (1) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required.

Education Level

• Bachelor’s degree or an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is strongly preferred.
• High School Diploma/GED required.

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.