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About the Role

Account Managers are responsible for the smooth execution of creator marketing programs for clients, ensuring they are delivered on time, within budget, and on brief. They possess expertise in the social media and influencer/creator space, staying current with market trends, the creator network, and compliance. Account Managers critically evaluate content to ensure alignment with agency standards and performance metrics, acting as positive representatives of the agency and building strong client and creator relationships.

Responsibilities

• Own day-to-day campaign delivery, ensuring proactive progress, client communication, and on-time, on-budget delivery.
• Manage multiple projects simultaneously.
• Offer knowledge and expertise in social media and the influencer/creator space.
• Stay updated on market trends, the creator network, and compliance, sharing insights with the team and agency.
• Ensure creator executions align with agency approach and performance metrics.
• Present the best of the agency, contributing positively and culturally.
• Build trusted, long-term relationships with client peers and creators.
• Seek opportunities to enhance team and client experiences.
• Understand social platform functionality, formats, and latest trends.
• Share knowledge and thought leadership relevant to clients and the industry.
• Demonstrate curiosity about the industry, technology, consumers, culture, clients, and products.
• Lead the identification, outreach, and relationship management of influencers (creators) and ambassadors.
• Provide recommendations and rationale for client approval.
• Negotiate rates and contract terms with Account Executives to ensure profitability and agency security.
• Conduct thorough influencer due diligence and data authenticity checks, flagging issues and recommendations.
• Recruit relevant influencers for campaigns and manage content creation through publication.
• Organize and execute influencer agreements with Account Director approval.
• Serve as a main point of contact for clients, building trust and managing expectations.
• Provide solution-focused recommendations, flag risks, and address talent and client concerns.
• Familiarize yourself with client businesses, commercial performance, and competitors.
• Support inter-agency and external agency partners for seamless collaboration.
• Meet with clients regularly.
• Manage the day-to-day running of accounts and drive processes for campaigns (strategy, ideation, influencer management, production, reporting).
• Contribute to creative ideation and strategic conversations.
• Translate client feedback and accurately brief creatives.
• Set agendas, lead status meetings, and ensure accurate contact reports.
• Feed into project management plans for resources and timings.
• Anticipate next steps and pull in relevant resources.
• Write creative influencer briefs aligned with ideas and best practices.
• Review and provide feedback on creative content for alignment with brief and objectives.
• Perform quality control of creative content against guidelines and disclosures.
• Manage content distribution strategy for optimal performance.
• Build post-campaign reports with data, analysis, learnings, and recommendations.
• Seek client written approval throughout the campaign process.
• Maintain organization and attention to detail, updating project managers on timing issues and documenting progress.
• Liaise with project managers on financial aspects, from talent budgeting to reconciliation.
• Approve influencer contracts and costs before work commences.
• Keep Companion, project trackers, and third-party expenses updated.
• Drive accurate time reporting and flag scope risks.
• Provide regular feedback opportunities through wash-ups and forms.
• Mentor and develop junior staff members.
• Build internal relationships and understand department remits.
• Manage upwards by keeping senior team members informed of campaign status and performance.
• Bring fresh stimulus to the team to inform briefs and drive work forward.

Requirements

• Experience in being a chief negotiator, working with Account Executives to secure rates, deliverables, and contract terms.
• Ability to bring fresh and unique stimulus to the team.
• Experience as a creative guardian, reviewing and providing feedback on creative content.
• Ability to set examples for seeking opportunity, finding potential, and positivity.
• Ability to create a culture where people come together.
• Ability to build strong internal and external relationships.
• Curiosity about the industry, technology, consumers, culture, clients, and products.
• Familiarity with the client's business and commercial performance and competitors.
• Familiarity with social platforms, formats, and trends.
• Experience in influencer due diligence and data authenticity.
• Experience in managing content creation through to publication.
• Experience in organizing and executing influencer agreements.
• Experience in client services, acting as a main point of contact.
• Experience in managing expectations and addressing concerns.
• Experience in supporting inter-agency and external agency partners.
• Experience in campaign management, including strategy, creative ideation, influencer management, production, and reporting.
• Experience in contributing to creative ideation and strategic conversations.
• Experience in translating client feedback and briefing creatives.
• Experience in setting agendas, leading meetings, and ensuring accurate contact reports.
• Experience in feeding into project management plans.
• Experience in writing creative influencer briefs.
• Experience in reviewing and providing feedback on creative content.
• Experience in quality control of creative content.
• Experience in managing content distribution strategy.
• Experience in building post-campaign reports.
• Experience in seeking client approval throughout the campaign process.
• Strong organizational skills and attention to detail.
• Experience in liaising with project managers on financial aspects.
• Experience in checking influencer contracts and costs.
• Experience in keeping project trackers and expense records updated.
• Experience in driving accurate time reporting.
• Experience in providing feedback opportunities.
• Experience in mentoring and developing junior staff.
• Experience in building internal relationships.
• Experience in managing upwards with senior team members.
• Ability to keep Companion, project trackers and third party expenses up to date.
• Ability to drive accurate time reporting across the account and flagging any risk to scope before it occurs.
• Ability to provide regular feedback opportunities through wash ups and influencer feedback forms.

Skills

• Campaign delivery
• Client communication
• Project management
• Social media marketing
• Influencer marketing
• Content evaluation
• Relationship building
• Negotiation
• Due diligence
• Content creation management
• Creative brief writing
• Reporting and analysis
• Financial management
• Team mentorship

Location

• Remote

Work Type

• Full-time

Experience Level

• Mid-level

About the Company

• Billion Dollar Boy is an award-winning social agency with Creator Instinct®.
• The agency transforms how brands grow in a creator world through sharper strategy and creative work.
• Creator Instinct® systematically turns cultural energy into commercial impact through structured marketing systems.
• Since 2014, BDB has partnered with brands like Heineken, Nike, Unilever, PepsiCo, and L’Oréal.
• The agency and its work have been recognized by numerous industry awards.
• BDB utilizes proprietary technology, Companion, for intelligence, precision, and outcome proof.
• FiveTwoNine connects the agency to qualitative cultural intelligence via a global creator network.
• The agency culture is social-first, creator-led, fast-paced, collaborative, and evolving.
• Employees are surrounded by supportive colleagues who challenge each other and think differently.
• The agency values: Be Fair, Be Transparent, Intentional Inclusivity, Champion Curiosity, Own It, Work for Tomorrow, Kindness Over Ego.

Equal Opportunity

• Billion Dollar Boy believes a diverse, inclusive team ignites creative work.
• The company recruits talent from all backgrounds to transform brand growth.
• Recruitment, development, and retention are based on talent, regardless of background.
• The company does not discriminate unlawfully.
• Selection is based on qualifications and abilities.
• DEI networks and initiatives provide employees a voice and foster continuous improvement.