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About the Role

This role supports the store management team in achieving the retail plan and contributing to the operational excellence and financial performance of a Lindt UK retail store. You will act as a brand ambassador, delivering exceptional customer service and exceeding expectations.

Responsibilities

• Maximise sales turnover and store profitability to grow and drive the business forward.
• Use business tools and personal judgment to drive and exceed store sales and profit targets.
• Collaborate with the store management team on opportunities for key trading periods.
• Deliver and develop operational excellence.
• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives.
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas.
• Comply with company Health and Safety policy and procedures.
• Escalate issues to the store management team when necessary.
• Deliver outstanding premium visibility and communication with customers.
• Become an expert brand ambassador in delivering the Lindt Service proposition.
• Embrace the Global Retail Mystery Shop program, using results to recognise strengths and share best practice.
• Maintain monthly visual merchandising plan to company standard.
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place.
• Understand and actively anticipate consumer needs and go the extra mile to delight customers.
• Lead for an inspiring place to work.
• Take responsibility for developing your own skills and capability and support a learning culture.
• Collaborate with line manager to achieve agreed PDP objectives.
• Participate in monthly 1-2-1s with line manager to guide performance.
• Work with line manager to resolve personal performance issues.
• Align with line manager on action plans from personal performance reviews.

Requirements

• Proven experience within a retail organisation is preferable.
• Proven track record of delivering performance at a high level within a team.
• Numerate with good analytical and IT skills.
• A highly motivated self-starter, with a drive for results.
• Excellent interpersonal skills, able to build relationships internally and externally.
• An infectious can do attitude – ready to try new things and enthuse everyone you meet.
• Being yourself every day.

Skills

• Customer service
• Sales
• Operational excellence
• Brand ambassadorship
• Visual merchandising
• Teamwork
• Communication
• Analytical skills
• IT skills

Location

• London O2 Store

Work Type

• Part-time

Experience Level

• Preferable retail experience

Salary/Compensations

• Competitive salary

Benefits

• Bonus
• Pension
• Life cover
• Chocolate allowance
• Chocolate give-aways
• Chocolate discount
• £100 a year personal development allowance
• Birthday day off

About the Company

• Lindt is a premium chocolate manufacturer established in 1845, operating in over 86 countries.
• The company's global purpose is to Enchant the World with Chocolate.
• Lindt UK has around 400 team members across Head Office, Retail, and Field Sales divisions.
• Lindt is a Top 20 Great Place to Work.
• The company values its people, unique values-led culture, and iconic market-leading brands like LINDOR & GOLD BUNNY.
• Lindt is one of the few bean-to-bar chocolate makers in the world, controlling every step of production.

Equal Opportunity

• Lindt wants everyone to feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
• This is reflected in our ‘dress for your day’ policy and proactive DE&I strategy.
• Lindt UK values: Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact.