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About the Role
As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.
Responsibilities
- Build strong, meaningful relationships with customers and proactively understand their business objectives and expectations.
- Drive engagement and adoption throughout the full customer journey.
- Own a book of business to include renewals and expansion opportunities.
- Become a product expert and understand all components of CodeRabbit.
- Educate customers on the best product usage, ensuring they maximize the value out of it.
- Champion customer needs internally, leveraging customer knowledge to advocate for them and influence the product roadmap.
- Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit.
- Own customer-facing communications to ensure a professional and concise message.
- Develop and present periodic reviews to customer leadership.
Requirements
- At least 5 years of experience in customer success or account management.
- Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders.
- Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems.
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes.
- Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message.
- Ability to establish trust at the CxO level as well as with software development practitioners.
- Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor.
- Excellent communication skills: business fluency in spoken and written English.
- Ability to travel about 25% of the time to meet with customers.
- Experience with code review processes and tools.
- Familiarity with AI, software developer, and open source technologies.
- Experience with GTM at early-stage, high-growth, VC-backed startups.
- Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps.
- Experience with major cloud providers and cloud-native technologies.
- Familiarity with observability, RCA, and debugging practices.
Skills
- Customer Success
- Account Management
- Technical Competency
- Customer Obsession
- Negotiations
- Procurement Processes
- Sales Methodologies (MEDDPICC, SPICED, Command of Message)
- Communication Skills
- English (Spoken and Written)
- Code Review Processes
- AI
- Software Developer Technologies
- Open Source Technologies
- GTM Strategy
- Git Providers (GitHub, Bitbucket, GitLab, Azure DevOps)
- Cloud Providers
- Cloud-Native Technologies
- Observability
- RCA
- Debugging Practices
Location
- Americas
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- $125k-215k
Benefits
- Competitive salary
- Equity
- Benefits
- Professional development opportunities
About the Company
- CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems.
- Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers.
- We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
- Values: Collaborative Humans, Fearless Innovators, Persistent, Passionate Developers, Impact-Driven Creators, Rapid Learners and Un-learners.
Equal Opportunity
- CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.