Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Frontier Health is building the system of action for healthcare, deploying AI co-workers to automate administrative tasks and address the critical workforce shortfall. This role involves owning the entire customer deployment journey, from contract signing to live adoption and value delivery within healthcare organizations.
Responsibilities
- Own the journey from a signed customer to live, adopted AI co-workers delivering measurable value.
- Get deep into customer's administrative workflows, shaping deployment scope and order.
- Orchestrate the cross-functional path to go-live, including information governance, clinical safety, IT and systems integration, procurement, and change management.
- Act as the primary relationship owner and trusted advisor to customer stakeholders, from frontline teams to the C-suite.
- Serve as the connective tissue between field learnings and product/engineering development.
- Drive adoption, prove impact, and identify expansion opportunities within accounts post-deployment.
- Bring field insights back to shape the core product and collaborate with engineering.
- Raise the bar on delivery quality and velocity, and contribute positively to team culture.
Requirements
- Deeply care about fixing healthcare and empathize with stressed, under-resourced administrators.
- Comfortable in complex, ambiguous environments with multiple stakeholders and competing priorities.
- Ability to get initiatives over the line despite challenges.
- Take ownership of work and identify/address broken processes.
- Honest about mistakes and use them for improvement.
- Think in structured ways about messy problems.
- Build trust quickly with people at all levels.
- Comfortable in frontline administrative offices and with executive teams.
Skills
- Deployment ownership
- Customer relationship management
- Workflow analysis
- Cross-functional orchestration
- Information governance
- Clinical safety navigation
- Systems integration
- Procurement
- Change management
- Stakeholder management
- Product feedback
- Adoption driving
- Impact measurement
- Expansion identification
Location
- Farringdon/Chancery Lane
- Onsite with customer (as required)
Work Type
- In person
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Health Insurance
- Pension
- Monthly Team Socials
- Enhanced Parental Leave
- Snacks
- Visa sponsorship
About the Company
- Frontier Health is building the system of action for healthcare: end-to-end AI co-workers that perform administrative jobs.
- Healthcare faces an administrative crisis, with a predicted 10 million person workforce shortfall by 2030.
- Administrative staff are crucial but over-capacity, under-resourced, and underfunded.
- Care coordination currently relies on outdated technology and manual processes.
- Founded 18 months ago, Frontier has deployed to over 40 hospitals.
- The team comprises individuals from Palantir, Google DeepMind, and Apple.
- The company has raised $16M and was valued at $60M, backed by Tier One UK and international investors.
- Values include Outcome Orientation, Grit, Kindness, and Bias to Action.