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About the Role

The Automation Engineer designs, builds, and maintains applications, integrations, and automations to improve efficiency. This role utilizes programming, scripting, AI-driven automation, and modern integration methods, selecting the best technology for each problem. It transforms manual workflows into reliable solutions and reduces IT's operational overhead.

Responsibilities

Design, build, test, and maintain custom applications, services, and scripts using modern programming languages and frameworks.
Integrate systems using REST APIs, JSON, webhooks, and modern authentication patterns.
Design, query, and optimize relational databases and data models.
Automate workflows across business platforms, including the enterprise ITSM/ticketing system.
Develop AI-driven automation and agent tooling to extend existing systems.
Deliver low-code solutions and reporting where appropriate.
Stand up and maintain supporting infrastructure and services, including Linux, virtualization, monitoring, and network services.
Automate internal IT operations, including onboarding and offboarding, imaging, access provisioning, and asset workflows.
Build tooling that automates the collection of compliance evidence, access reviews, and control attestations.
Own full solution lifecycle: requirements, design, build, test, deployment, and post-deployment monitoring.
Produce documentation, runbooks, and training for solutions.
Partner with business stakeholders and Enterprise IT to identify automation opportunities.
Provide Tier-2 and Tier-3 support for applications, integrations, and automations.
Support endpoint and asset operations, including imaging, onboarding, patching, and decommissioning.
Perform identity and access administration: provisioning and deprovisioning, group and role-based access changes.
Coordinate with the managed service provider (MSP) on escalations and handoffs.
Contribute to the support rotation to protect build days.
Maintain current knowledge of platforms and technologies required for the role.
Drive continuous improvement through trend analysis and metrics.
Communicate status, issues, and risks clearly to the IT Manager and stakeholders.
Exchange knowledge and reusable solutions with other Jabil sites and functional teams.
Ensure adherence to all company policies and procedures.
Perform other duties and special projects as assigned.

Requirements

Bachelor's degree in Computer Science, Management Information Systems, Information Technology, or a related field, or an equivalent combination of education and experience.
3 to 5 years of hands-on experience building, automating, and integrating systems across more than one platform or environment, with some Tier-2 support foundation.
Strong software development ability: writing, testing, and maintaining production-quality code in one or more modern programming languages (e.g., Python).
Automation as a core competency: ability to remove manual, repetitive work through scripting, integration, and orchestration.
Fluency with integration fundamentals: REST APIs, JSON, webhooks, and authentication patterns.
Solid understanding of database technology: relational data modeling, SQL, and query design and optimization.
Practical use of AI to build and accelerate automation: LLM agents, AI connectors, and AI-assisted development.
Proficiency scripting in Python and PowerShell.
Comfort working across both Linux and Windows.
Experience with an enterprise ITSM or ticketing platform and building integrations or automations against it.
Source control and CI/CD discipline using Azure DevOps, Git, and Atlassian (Jira).
Networking fundamentals: VLANs, routing, firewall rules, and troubleshooting connectivity.
Working understanding of enterprise single sign-on (e.g., Okta).
Ability to gather requirements, size work, and deliver against deadlines with limited supervision.

Skills

Software development in one or more modern languages (e.g., Python), including open-source stacks; production-quality code.
Automation and integration: REST APIs, JSON, webhooks, scripting (Python, PowerShell), and workflow orchestration.
Database technology: relational modeling, SQL, and query optimization.
AI-enabled automation: LLM agents, AI connectors, and AI-assisted development.
Enterprise ITSM or ticketing platforms and integrating or automating against them.
Cloud services (AWS) supporting application and automation workloads.
Source control and CI/CD: Azure DevOps, Git, and Atlassian (Jira).
Linux and Windows administration; identity fundamentals, including exposure to enterprise SSO (Okta).
Networking fundamentals: VLANs, routing, firewall, and connectivity troubleshooting.
Low-code platforms (e.g., Power Platform) applied where they are the right fit.
Tier-2 support fundamentals and clear technical documentation.
ServiceNow specifically (ITSM, CMDB)
Mendix or other low-code / LCAP platform exposure
Smartsheet
Snowflake and MuleSoft
PostgreSQL and other specific database or data-platform (Microsoft Fabric) experience
Virtualization and open-source infrastructure (Proxmox, VMware, or similar)
Observability and monitoring (Grafana, Prometheus)
Containerization (Docker)
SharePoint
RPA
Infrastructure-as-code
Exposure to software, hardware, or test-lab environments.

Location

Austin

Work Type

Onsite

Experience Level

3-5 years

Education Level

Bachelor's degree in Computer Science, Management Information Systems, Information Technology, or a related field, or equivalent experience.

About the Company

Jabil (NYSE: JBL) is a trusted partner for top brands, offering comprehensive engineering, supply chain, and manufacturing solutions.
With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise.
Jabil is committed to building sustainable processes that minimize environmental impact and foster vibrant and diverse communities.

Equal Opportunity

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.