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About the Role

The Student Experience Assistant supports the delivery and enhancement of the student experience at LAAT, contributing to student engagement, student voice, committee coordination, feedback processes, and regulatory preparation to ensure a positive academic environment.

Responsibilities

• Support the coordination and administration of student voice committees and panels.
• Assist in organising and preparing agendas, minutes, and action points for operational and strategic meetings.
• Support the recruitment and engagement of Class Representatives.
• Maintain communication between students, academic staff, and senior management.
• Assist in merging weekly student voice updates into institutional reporting meetings.
• Support the planning and delivery of induction, orientation, and transition activities.
• Assist in organising student-led clubs, societies, and engagement initiatives.
• Encourage student participation in enrichment activities and community building events.
• Work collaboratively with academic staff to promote an inclusive and engaging learning environment.
• Provide first-line support to students, referring complex matters to the Student Experience Lead.
• Liaise with academic staff and support services to assist in resolving student issues.
• Support early identification of students requiring additional academic or pastoral assistance.
• Maintain confidentiality when handling sensitive student matters.
• Assist in collecting and collating student feedback from various channels.
• Identify emerging themes and escalate key issues to the Student Experience Lead.
• Support action planning and communication of outcomes back to students.
• Assist in ensuring student experience processes align with partnership standards.
• Support documentation and reporting for quality assurance and Office for Students preparation.
• Contribute to data collection for attendance, engagement, and satisfaction metrics.
• Update student communications through appropriate platforms.
• Support clear dissemination of academic regulations, institutional policies, and event information.
• Maintain accurate records of meetings, activities, and student engagement initiatives.

Requirements

• Experience in a student-facing or administrative role within education.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team and under guidance.
• Experience in event or meeting coordination.
• Ability to handle confidential and sensitive information professionally.
• Experience within Higher Education (Desirable).
• Understanding of student voice structures and committee processes (Desirable).
• Awareness of UK Higher Education regulatory frameworks (e.g., OfS) (Desirable).
• Experience working within a partnership provision environment (Desirable).

Skills

• Organisational skills
• Time-management skills
• Written communication skills
• Verbal communication skills
• Collaboration
• Event coordination
• Meeting coordination
• Confidentiality
• Record keeping

Location

• London

Work Type

• Full-time

Experience Level

• Entry-level

Benefits

• Nest Pension Plan
• CPD Training
• Food and Beverage Discounts

About the Company

• London Academy for Applied Technology (LAAT) is a partner institution of Plymouth Marjon University.