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About the Role

Provide front-line support to students and staff, assisting with system setup, ID card creation, attendance tracking, and coordination between students and teachers. This role supports the institution's preparation for compliance with regulatory conditions related to student outcomes, quality of experience, and access and participation.

Responsibilities

• Support students in setting up and navigating institutional systems including SEATs, Moodle, Turnitin, and Microsoft Teams.
• Use SEATs to monitor student attendance and engagement, input data accurately, and flag concerns to the Line Manager.
• Support students with Moodle access, course navigation, and assessment submission via Turnitin, troubleshooting and escalating issues.
• Assist students with initial login issues and institutional account setup, reporting unresolved IT issues promptly.
• Operate the ID card printer to create and distribute student ID cards.
• Ensure ID card records are updated and accurate.
• Maintain attendance registers as provided by teachers.
• Keep accurate attendance sheets and ensure timely updates.
• Support in maintaining student data for reporting purposes.
• Escort students from the reception area to classrooms.
• Act as a liaison between teachers and students for smooth class management.
• Handle basic student queries related to finance, attendance, or academic concerns.
• Escalate relevant queries to the student support team for resolution.
• Monitor attendance and engagement through SEATs, identifying concerns and escalating issues to the Line Manager.
• Use Moodle, Turnitin, and SEATs to manage student records, input data, and support learning and assessment processes.
• Signpost students to relevant academic, welfare, and support services.
• Maintain accurate records and work closely with internal teams to support effective communication and case follow-up.
• Support students in resolving academic and system-related queries.
• Record important daily activities and share updates with the Line Manager.
• Update noticeboards with subject details, class schedules, and contact information.
• Prepare and display key announcements for students.
• Support in any extra activities or tasks as assigned by management.
• Work additional hours if required, subject to discussion and agreement.

Location

• Brentford

Work Type

• Permanent

About the Company

• The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in HE Business.
• LAAT is in the process of registering with the Office for Students (OfS) and is committed to widening participation, student outcomes, and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.