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About the Role

The Development and Donor Engagement Manager plays a key role in managing annual fund campaigns, donor stewardship, and events within the Development Department. This position offers an opportunity to help drive meaningful growth on JVS’s fundraising success, deepen donor engagement and strengthen operational excellence as a key member of a high-performing fundraising team. The position also manages the Development and Donor Database Coordinator.

Responsibilities

Implement and evaluate the organization’s annual fundraising campaigns.
Identify trends in giving patterns to inform direct mail solicitations and adapt annual fund strategies.
Design and implement database tracking systems in Salesforce.
Support the ongoing maintenance of audience tracking and list management systems.
Ensure the development and upkeep of portfolios and management of portfolio tasks for frontline fundraisers.
Manage pipeline of new donors and ensure timely stewardship.
Collaborate with the Marketing team to develop an annual calendar, online giving strategy, and high-impact marketing materials.
Collaborate with Marketing to support strategy, planning, and execution of program alumni engagement and campaigns.
Oversee donor acknowledgement process and donor recognition.
Create and implement a dynamic stewardship calendar with a variety of written materials and special communications.
Support front-end fundraising portfolio managers with research, cultivation, outreach, and tracking of tasks.
Assess and design stewardship plan annually.
Oversee project management of all activities in Salesforce.
Write customized acknowledgement letters for all donors.
Lead the development and coordination of other donor stewardship and cultivation activities.
Respond to donor and staff inquiries.
Exercise discretion and confidentiality with regards to donor matters.
Plan and execute all logistical aspects of JVS’s premier annual major fundraising event, Envision, as well as small events throughout the year.
Support development activities to steward donors to attend special events.
Support event project management activities.
Attend committee meetings as needed.
Lead writer to design donor communications: email, direct mail, acknowledgement letters, thank you cards, special event materials.
Contribute to design of annual appeal solicitation.
Design scripts for ongoing stewardship calls and emails.
Manage relationship with printing partner to coordinate orders.
Support development department budget by tracking expenditures.
Answer donor inquiries.
Review and support development revenue tracking.
Manage giving inbox.

Requirements

Minimum 3–5 years of experience in nonprofit fundraising, development operations, or a related role requiring donor communications and stewardship, CRM/data management, campaign coordination, and strong project management skills.
Strong customer service and relationship management skills.
Consistently respectful, dependable and reliable; inspires trust.
Self-starter with strong independent judgment, discretion and critical thinking.
Ability to work autonomously as well as part of a team, and to stay focused under pressure.
Innovative and creative approach to projects and problem solution.
Suggests logical, realistic solutions based on data and best practices.
Ability to organize and manage multiple projects in a very fast-paced, performance-oriented environment.
Proactively coordinating with cross-functional partners to meet shared deadlines and priorities.
Meticulous attention to detail and ability to master new tasks quickly.
Excellent communications skills, including the ability to write and edit polished communications for board, donors and volunteers.
Able to clearly communicate ideas and solutions persuasively.
Adjusts communication style to best suit audience.
Collaborates effectively with cross-functional partners and incorporates feedback to strengthen communications and achieve shared goals.
Comfortable learning new technologies and software platforms.
Able to troubleshoot issues and suggest improvements.
Strong data management experience (preferably Salesforce).
Experience managing a large portfolio of donors (preferably in Salesforce).
Experience with direct mail campaigns, donor relations and/or event planning.
Experience using Microsoft Office Suite.
Experience with Salesforce NPSP or similar CRM database including but not limited to: modeling, running reports, data analyzation, designing dashboards, tracking, oversight, and support of tasks for front line fundraisers.
1-2 years of supervision experience.
Experience in moves management of a large portfolio of donors.

Skills

Donor communications
Stewardship
CRM/data management
Campaign coordination
Project management
Customer service
Relationship management
Independent judgment
Discretion
Critical thinking
Teamwork
Problem solving
Attention to detail
Communication
Writing
Editing
Persuasion
Collaboration
Technology adoption
Troubleshooting
Data management
Salesforce
Direct mail campaigns
Donor relations
Event planning
Microsoft Office Suite
Salesforce NPSP
Reporting
Data analysis
Dashboard design
Supervision
Moves management

Location

San Francisco

Work Type

Hybrid work schedule
4 Day Work Week

Experience Level

3-5 years of experience
1-2 years of supervision experience

Salary/Compensations

$99,000-$109,000

Benefits

100% covered medical and dental plans for the employee
Accrued sixteen (16) days of Vacation
Accrued ten (10) days of Paid Sick Leave
Paid federal and Jewish holidays
3% 403(b) retirement contribution match
3% non-elective contribution
Healthcare and Dependent Care FSA
Pet Insurance Discounts
Employee Assistance Program
Professional development opportunities
$500 Work-From-Home stipend

About the Company

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages.
Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job.
JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs.
Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity.
Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility.

Equal Opportunity

As an Equal Opportunity Employer, JVS is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
We welcome diverse applicants.
Please let us know if you need accommodations or auxiliary aids for the interview process.