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About the Role

We are hiring Key Holders to join our team. As a Key Holder, you will be responsible for opening and closing the store, leading the team as part of management, and providing exceptional customer service.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engages with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Ability to interact collaboratively and work as a team towards a common goal
• Maintain a professional presence and motivate and inspire others
• Acting in a respectful manner to customers, managers and peers

Requirements

• Experience in Retail, preferably fast fashion experience
• Demonstrated knowledge / ability of collaboration to drive results as a team
• Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
• Solid communication, customer service, and problem-solving skills and the ability to work in a fast paced, ever changing environment
• Must be at least 18 years of age or older to apply
• Ability to move around the store throughout the shift/workday
• Ability to lift, carry, push, and pull up to 50 pounds regularly
• Ability to regularly squat/kneel
• Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks

Skills

• Collaboration
• Retail principles
• Sales
• Stock management
• Service delivery
• Communication
• Customer service
• Problem-solving

Work Type

• Part time

Experience Level

• 1+ years of retail sales experience
• 1+ year of acting retail leadership/management experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $20.50 - $23.50 /hr

Benefits

• 50% off Cotton On Group Brands
• Local and Global career growth across 3 Brands
• Wellness support 24/7
• Discounts for you and your family
• Create meaningful change and make a positive difference in people’s lives

About the Company

• Born in Australia, loved around the world.
• Cotton On's purpose is to make a positive difference in people’s lives.
• A global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores.
• Powered by 20,000 team members.
• Making a positive impact through one life-changing Foundation.
• Taking their Aussie lifestyle to the world and delivering Good along the way.
• Offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
• Proud of our diverse global workforce of 20,000 team members from countless nationalities.
• The Cotton On Group (COG) is Australia's largest global retailer.
• With 7 brands, 19 countries, 1500 stores and counting.
• Cotton On is the founding brand of the Group and has grown to become a global fashion destination with over 600 stores worldwide.
• Thrive on delivering the trends of the moment and inspire our community to have fun with it.

Equal Opportunity

• We strongly welcome and encourage individuals of all backgrounds to apply with us.
• We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
• If you have any individual needs in order to fully participate in the recruitment process, please contact us at hrusa@cottonon.com.au so we may support you in completing the job application process.