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About the Role

Lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. Serve as a strategic partner to clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.

Responsibilities

• Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
• Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
• Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
• Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
• Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.
• Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
• Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
• Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
• Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
• Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.

Requirements

• Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
• Strong background in solution delivery, with experience shaping client outcomes based on business needs.
• Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).
• Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
• Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.

Location

• North America

Work Type

• Full-time

Salary/Compensations

• $140,000—$250,000 USD

Benefits

• Generous time off
• Paid holidays
• Paid parental leave
• 401(k) with company match
• Highly subsidized health, dental, and vision plans
• Company-paid life and disability insurance
• Monthly allowance for well-being and technology expenses
• Reimbursement for approved learning and development initiatives

About the Company

• Spaulding Ridge is an advisory and IT implementation firm that helps global organizations gain financial clarity into complex sales and operational decisions impacting profitable revenue generation, efficient operational performance, and reliable financial management.
• Core to our values are our relationships with our clients, business partners, team, and the global community.
• Our employees dedicate their time to helping clients transform their business from strategy through implementation and business transformation.

Equal Opportunity

• Spaulding Ridge is committed to helping team members thrive in their work and life.
• Spaulding Ridge is committed to fair and equitable compensation practices.
• Spaulding Ridge’s Commitment to an Inclusive Workplace: When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
• At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are.
• We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
• The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.