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About the Role

This is not a role tied to a specific opening, but a way for us to connect with experienced Customer Success Managers who could be a strong fit for future opportunities at KNIME. Whether your strength lies in working closely with strategic enterprise customers, managing a broad mid-market portfolio, or driving adoption at scale, we’d love to stay in touch.

Responsibilities

• Guide customers through onboarding, enabling users and admins while accelerating time-to-value and building strong adoption foundations.
• Translate usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME.
• Run structured check-ins and business reviews to maintain alignment, highlight progress, and define next steps.
• Identify growth opportunities through usage patterns and stakeholder engagement, and partner with Account Managers to drive expansion.
• Ensure predictable renewals through early risk identification, clear value communication, and structured renewal planning.
• Depending on your focus, manage either strategic accounts with deep engagement or a broader portfolio through structured, repeatable motions and automation.

Requirements

• You care deeply about helping customers succeed and can translate product capabilities into real business outcomes.
• You bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.
• You focus on measurable impact, connecting usage and adoption to tangible business results.
• You build trust across stakeholders, from practitioners to executive sponsors and navigate complex organizations.
• You identify risks early, act on signals, and drive momentum rather than reacting late.
• You work closely with Account Managers, Sales Engineers, and technical teams to deliver a seamless customer experience.

Work Type

• Hybrid
• Remote

Benefits

• Subsidized gym memberships and sport offerings in selected locations.
• Flexibility: Hybrid and remote work options with flexible hours to support your work-life balance.

About the Company

• KNIME is a leading AI platform that enables organisations to make sense of their data through intuitive, scalable, and collaborative data science. We empower data professionals and business users alike to build, deploy, and manage AI and data workflows that drive better decisions. Hundreds of global enterprises use the KNIME platform including Citi, Bosch and P&G.

Equal Opportunity

• KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.