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About the Role

Play a crucial role in ensuring the cleanliness, safety, and overall standards of the gym are outstanding, creating a welcoming environment and delivering an excellent member experience every visit.

Responsibilities

• Clean and sanitize gym equipment, facilities, common areas, studios, changing rooms, and high-touch surfaces.
• Maintain cleanliness by vacuuming, sweeping, mopping, and performing general housekeeping tasks.
• Clean and sanitize all sanitary facilities, including toilets, washrooms, showers, changing areas, and team welfare spaces.
• Dust, wipe down, and maintain surfaces to create a clean, tidy, and welcoming environment.
• Remove litter from internal and external areas, ensuring presentable and hazard-free member-facing spaces.
• Conduct gym standards checks and accurately record results.
• Restock cleaning stations, washroom consumables, vending machines, and other gym supplies.
• Follow cleaning, health and safety, COSHH, and operational procedures.
• Support members by responding to feedback regarding cleanliness, facilities, and club standards.
• Maintain excellent brand standards, ensuring the club is safe, compliant, and welcoming.
• Carry out regular gym resets to ensure the gym floor is tidy, safe, and ready for member use.
• Ensure all work is carried out safely, professionally, and in accordance with company policies and legal requirements.

Requirements

• Passionate about maintaining high standards of cleanliness, presentation, and customer service.
• Enthusiastic, energetic, and engaging with a positive approach.
• Reliable, punctual, and dependable with a strong work ethic and attention to detail.
• Able to work independently and use initiative, while also thriving as part of a team.
• Organized and capable of managing multiple priorities in a fast-paced environment.
• Polite, professional, and courteous when interacting with members, colleagues, and visitors.
• Resilient, receptive to feedback, and committed to continuous improvement.
• Understands the importance of delivering an outstanding member experience.
• Takes pride in creating a clean and welcoming environment.
• Has a flexible approach to working hours and responsibilities.
• Demonstrates a desire to learn, grow, and progress within the fitness and leisure industry.
• Role models company values in all actions.

Skills

• Customer service
• Cleaning
• Health and safety
• COSHH
• Record-keeping
• Stock management
• Teamwork
• Independent work
• Time management

About the Company

• The Gym Operations team is responsible for managing and overseeing the day-to-day operations of our gyms.
• This team ensures that the gym runs efficiently and effectively, providing a safe, clean, and welcoming environment that delivers an outstanding member experience.