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About the Role

Serves as the technical authority and platform owner for Four Seasons' global Food & Beverage technology ecosystem, including Point of Sale (POS), Restaurant Reservations, Table Management Systems, Mobile Ordering, and related integrations. This role defines and evolves the technical architecture, platform standards, integration frameworks, security controls, and deployment models supporting F&B technologies. It partners closely with business stakeholders, vendors, infrastructure teams, cybersecurity teams, and support organizations to ensure highly reliable, scalable, and secure technology solutions, driving innovation, improving operational efficiency, simplifying deployments, and enhancing the guest experience.

Responsibilities

Own the technical roadmap for the global F&B technology ecosystem.
Define platform architecture standards for Point of Sale, Restaurant Reservations, Mobile Ordering, Table Management Systems and other related integrations.
Develop future-state architecture models that align with enterprise technology strategies.
Evaluate emerging hospitality technologies and identify opportunities for modernization, automation, and innovation.
Lead technical assessments for new products, integrations, and platform enhancements.
Establish technical standards and reference architectures for hotel deployments.
Design scalable, resilient, and secure platform solutions supporting global hotel operations.
Lead architecture and technical design reviews for new implementations and major upgrades.
Develop deployment frameworks, configuration standards, and engineering documentation.
Define integration patterns between F&B technologies and Property Management Systems (PMS), ERP and Finance systems, Loyalty and Membership platforms, Mobile applications, Reporting and analytics solutions, and Digital guest engagement platforms.
Provide technical oversight for large-scale implementations, migrations, and platform transformations.
Serve as the corporate point of contact for hotels to escalate urgent core hotel systems issues to vendor and internal support teams.
Work with internal teams to identify possible solutions for high-priority escalated issues.
Provide direction to internal support teams on critical system issues.
Document solutions and share with internal support teams.
Lead the design and governance of APIs, middleware solutions, and system integrations.
Establish integration standards and best practices across all F&B technology platforms.
Support modernization initiatives focused on API-first architectures.
Collaborate with Enterprise Architecture and Integration teams on cross-platform solutions.
Ensure reliable data flows between operational, financial, and guest-facing applications.
Develop reusable integration patterns to accelerate future deployments.
Partner with the business and vendors to determine on-going F&B Technology and related components costs.
Assist hotels with vendor quotations review.
Provide understanding of project cost determinations, and any budget instructions.
Manage relationship with Oracle Hospitality for Simphony Cloud POS.
Influence product roadmap and advocate for enhancements.
Coordinate with system integrators and third-party vendors.
Act as escalation point for critical platform issues.
Establish platform performance, availability, and operational standards.
Drive root-cause analysis and permanent resolution of systemic issues.
Review architectural weaknesses and develop plans for continuous improvement.
Support major incident response and technical escalations involving critical F&B platforms.
Develop monitoring, observability, and operational health metrics for supported systems.
Partner with support teams to reduce technical debt and improve platform stability.
Own technical standards, deployment models, and engineering documentation for F&B technologies.
Maintain approved platform configurations and reference implementations.
Review vendor product roadmaps and assess impact on existing architectures.
Govern software lifecycle planning, upgrades, and technical currency initiatives.
Work closely with Security, Infrastructure, and Enterprise Architecture teams to ensure adherence to corporate standards.
Create technical implementation guides, engineering playbooks, and deployment standards.
Research emerging hospitality and restaurant technology solutions.
Lead proof-of-concept initiatives and technical evaluations.
Drive automation opportunities that reduce operational effort and improve service quality.
Promote cloud-native, API-driven, and automation-first approaches where applicable.
Champion engineering excellence and technical best practices across the organization.
Identify opportunities to improve guest and employee experiences through technology innovation.

Requirements

Bachelor's degree in computer science, Information Technology, Software Engineering, or related discipline.
Equivalent combination of education and experience will be considered.
8+ years of experience supporting enterprise hospitality technology platforms.
5+ years of experience with POS and Food & Beverage technologies.
Experience designing and supporting global-scale technology deployments.
Strong background in enterprise application integrations and platform architecture.
Experience with cloud technologies, APIs, middleware, and distributed systems.
Hospitality industry experience preferred.
Extensive Simphony Cloud POS experience is required.
Hotel applications (POS, Restaurant Reservations System, Membership Systems, Golf & Activity applications, etc).
Payment gateways.
Experience in or knowledge of Hotel operations.
Knowledge of specific hospitality industry applications landscape.
Intermediate experience and knowledge of Microsoft Excel, Word, Visio and MS project.

Skills

Communication
Delivering Results
Flexibility/Adaptability
Innovation and Creativity
Problem Solving
Planning and Organizing
Professionalism and Integrity
Relationship Management
Influencing

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

8+ years of experience supporting enterprise hospitality technology platforms
5+ years of experience with POS and Food & Beverage technologies

Education Level

Bachelor's degree in computer science, Information Technology, Software Engineering, or related discipline
Equivalent combination of education and experience will be considered

Salary/Compensations

$130,000 – $170,000 CAD

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
Four Seasons Hotels and Resorts is a global, luxury hotel management company.
We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
At Four Seasons, we are powered by people and our culture enables everything we do.

Equal Opportunity

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.