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About the Role
As the Account Manager, you will manage and nurture client relationships in the UK, acting as the key liaison between clients and internal teams. This role oversees Prefilled Display packaging projects, engaging in broader discussions around quality, supply chain, and logistics. With a strong FMCG industry background, excellent project management skills, and a technical mindset, you will follow the full development process of Display Packaging solutions from concept to deployment, leading initiatives like packaging process reviews to ensure alignment with client needs and retailer guidelines. A core part of the role involves understanding the end-to-end supply chain, identifying improvement opportunities, and collaborating with specialist teams to implement enhancements that drive efficiency, sustainability, and value. You will be responsible for delivering results through collaboration, accountability, and a hands-on attitude.
Responsibilities
- Control the project management of Display Packaging from client brief to delivery
- Maintain an up-to-date dashboard monthly, identifying key opportunities or issues
- Define appropriate action plan in alignment with each client
- Sales administration
- Ensure monthly reporting to the line manager and Regional Account Manager
- Ensure regular presence on client sites and meet regularly with relevant stakeholders in person
- Understand and leverage the clients’ contractual principles and pillars of the strategic account plan
- Be responsible for delivering the overall targeted business results for the managed Client ‘s sites - Own profitability commitment and drive actions to improve profit level - undertaking joint responsibility for financial delivery
- Identify potential opportunities through various lenses, gather and address comprehensive insight of every value-related opportunity
- Drive the Value Delivery projects pipeline end-to-end across all relevant TMS functions, selected strategic suppliers and client sites
Requirements
- Proven experience within the print and packaging industry with a working knowledge of the temporary POS display industry across retail markets, together with 2D POSM execution
- Expertise in managing print management strategies, planning, budget, and cost management
- Comprehensive understanding of design to enable implementation of creative solutions
- Proven service delivery experience in an account management setting
- Ability to develop and execute alternative solutions
- Strong technical understanding of Print and Display categories
- Experience managing multi-campaign/multi-job projects with multiple service line elements
- Strong attention to detail
- Ability to manage multiple projects, from creating critical paths and overseeing multiple projects ideally gained within a logistics and co-packing environment
- Proactive, hands-on problem-solver
Skills
- Project management
- Client relationship management
- Supply chain understanding
- Logistics
- Print and packaging industry knowledge
- POS display industry knowledge
- 2D POSM execution
- Print management strategies
- Budget management
- Cost management
- Design understanding
- Service delivery
- Account management
- Developing alternative solutions
- Technical understanding of Print and Display categories
- Multi-campaign project management
- Multi-job project management
Location
- UK
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
About the Company
- TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business.
- TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally.
- Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
Equal Opportunity
- To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce.
- Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
- Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges.
- We welcome all candidates to apply, even those not meeting all criteria.