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About the Role
ThruDark is recruiting a Store Supervisor to support the launch and operation of our new store at Battersea Power Station. This customer-facing role is suited to a confident, driven individual with strong interpersonal and leadership skills. You will play a key role in the daily running of the store, leading by example, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience. You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you.
Responsibilities
- Lead by example, delivering excellent customer service and a positive in-store experience.
- Motivate and guide the team to achieve sales and performance targets.
- Support daily store operations, including opening and closing duties, cash handling and stock management.
- Assist with product presentation and visual merchandising to maintain brand standards.
- Manage and resolve customer queries professionally and efficiently.
- Work collaboratively with the Store Manager on commercial decisions and operational improvements.
- Ensure compliance with health and safety regulations and company procedures.
- Maintain a clean, organised, and welcoming sales environment.
- Demonstrate strong product knowledge and enthusiasm for the brand.
Requirements
- Proven experience in a supervisory or senior sales role within premium or performance retail.
- Excellent communication and leadership skills.
- Ability to work flexibly, including evenings, weekends, and bank holidays.
- Commercial awareness and a proactive attitude.
- Strong organisational and multitasking abilities.
- Confidence using POS systems and basic MS Office.
- Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
- Experience handling VIP or high-value customers.
- Personal interest in outdoor pursuits, fitness, adventure.
Skills
- Leadership
- Customer Service
- Sales
- Communication
- POS systems
- MS Office
Location
- Battersea Power Station
Work Type
- Permanent
- Part Time
- Weekend Position
Experience Level
- Supervisory
- Senior Sales
Salary/Compensations
- Competitive hourly rate
Benefits
- ThruDark kit vouchers throughout the contract
- All the latest tech & software you need to perform your role
- Enhanced pension scheme
About the Company
- ENDEAVOUR THROUGH ADVERSITY
Equal Opportunity
- We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.