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About the Role

This varied, hands-on role spans customer service, logistics, and day-to-day operations. You’ll play an important part in keeping the business running smoothly, while helping us improve the processes and systems that support our continued growth. It’s a great opportunity to join a small, ambitious team, take on meaningful responsibility from day one and develop your career within a growing international art business.

Responsibilities

Provide excellent pre- and post-sale support to our customers, ensuring every interaction with Rise Art is a positive one.
Work closely with our artists, suppliers and courier partners to coordinate the smooth and timely fulfilment of orders.
Support our phone, email and chat channels, responding to enquiries from customers, artists and suppliers across our international markets.
Assist prospective customers with artwork enquiries, purchases and delivery, providing thoughtful and knowledgeable support throughout their journey with Rise Art.
Support our Operations & Customer Service Lead in improving the processes and systems that underpin the customer and artist experience.

Requirements

Strong academic background, outstanding organization and administration skills.
Customer Service oriented. Comfortable speaking on the phone, outgoing and eager to work with people on a daily basis.
Excellent command of English, taking pride in clear, consistent and friendly communication.
Solutions focused, with a practical and constructive approach to problem solving.
Tech Savvy – Impress us with your online and computer skills. The ability to navigate your way around large volumes of data and work with complex spreadsheets is essential.
Positive and proactive attitude, with a readiness to adapt to the needs of a fast-growing start up.
Experience within a client facing and support role or order fulfillment is desirable.

Skills

Organization
Administration
Customer Service
Communication
Problem Solving
Computer skills
Spreadsheet management

Location

London
Bordeaux

Work Type

Remote first

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Competitive salary

Benefits

Eligible to participate in an excellent tax-efficient equity scheme
Personal learning and development budget
Flexible working arrangements

About the Company

Rise Art shares the stories and perspectives of outstanding contemporary artists with a global audience.
Based in London and Bordeaux, we work across physical and digital platforms to connect collectors with exceptional art and support artists in developing their careers worldwide.
Following collaborations with Soho House & Co, Glenfiddich, and British Airways, Rise Art is entering an exciting new growth phase.