Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Staff AI Agent Engineer – Moveworks | Customer Deployment role.
Rezi rewrites your resume against ServiceNow's job description. Free.
Tailor your resume to this Senior Staff AI Agent Engineer – Moveworks | Customer Deployment role.
Rezi rewrites your resume against ServiceNow's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Staff AI Agent Engineer – Moveworks | Customer Deployment posting at ServiceNow — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Staff AI Agent Engineer – Moveworks | Customer Deployment posting at ServiceNow — free, in seconds.
About the Role
Own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role serving as the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You will be in front of customers regularly and are expected to travel up to 25% of the time.
Responsibilities
- Serve as the primary technical owner across 3-5 of the largest strategic customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
- Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways.
- Develop novel AI Agent frameworks, architectural patterns, or tooling that establish new internal capabilities.
- Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
- Serve as a trusted technical advisor both externally, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time as well as internally, shaping a multi-year technical strategy for the platform.
- Align across Engineering, Product, Customer Success, and Sales leadership to coordinate and plan complex workflows that depend on multiple teams and infrastructure, which may be systemic gaps in platform capability or delivery methodology.
- Generalize successful customer solutions into reusable templates and share learnings broadly across the team.
- Develop other engineers and ensure continuous growth among the team to reach higher bars of technical expertise and delivery of customer outcomes.
Requirements
- 12+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer.
- Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers.
- Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang).
- Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems.
- Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders.
- Willingness and ability to travel up to 25% of the time.
- Ability to operate across multiple business functions and technical domains.
- Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
- Familiarity with Linux and Windows environments and command line.
- Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions.
Skills
- API-based systems integration
- LLM-based systems design
- Prompt engineering
- Context engineering
- Data modeling
- REST APIs
- iPaaS tools
- Scripting languages
- Linux
- Windows
- Command line
- AI tools
- AI frameworks
- Agentic design patterns
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 12+ years of experience
Salary/Compensations
- $190,900 - $334,100
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.