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About the Role

Propark Mobility is seeking a Senior Account Manager to oversee parking services, focusing on operational and financial acumen within luxury environments. This role requires exceptional leadership and a commitment to delivering elevated guest experiences.

Responsibilities

• Lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence.
• Oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele.
• Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets.
• Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations.
• Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction.
• Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.
• Model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards.
• Perform additional duties as assigned by company leadership.

Requirements

• Demonstrate strong operational and financial acumen, with the ability to manage complex, high-volume operations in luxury environments.
• Be an exceptional, service-driven leader who sets the tone through presence, professionalism, and example.
• Possess refined verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups.
• Be a highly motivated and polished professional who thrives in fast-paced, guest-centric luxury settings.
• Bring hospitality management experience, preferably within luxury hotels, resorts, or premium parking and mobility operations.
• Be self-sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively.
• Have a natural ability to connect with people while consistently delivering elevated, memorable guest experiences.
• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.
• Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.
• Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments.
• Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.
• Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery.
• Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.

Skills

• Operational acumen
• Financial acumen
• Leadership
• Communication skills (verbal and written)
• Interpersonal skills
• Client relations
• Organizational skills
• Problem-solving skills
• Time management skills
• Computer proficiency (Microsoft Word, Excel, PowerPoint, Outlook, ADP)

Location

• San Francisco, CA

Work Type

• On-Site
• Full-time

Experience Level

• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.

Education Level

• Bachelor’s degree with a concentration in business or hospitality management preferred.

Salary/Compensations

• $80,000 to $90,000 Annually, Commensurate with Experience, plus 15% Incentive Bonus

Benefits

• Complimentary parking
• Flexible scheduling
• Paid holidays
• Wellness benefits
• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.
• Paid vacation plus an additional day off to celebrate your birthday (Full-Time Employees)
• Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k) (Full-Time Employees)
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

About the Company

• Propark Mobility partners with some of the most prestigious hotels, resorts, and mixed-use luxury properties across the country.
• Our teams deliver experiences that reflect the sophistication of the brands we serve, while remaining warm, intuitive, and genuinely welcoming.
• Our service philosophy is grounded in Approachable Luxury — a refined approach to hospitality that balances elevated standards with authenticity and ease.
• We believe true luxury is felt through thoughtful service, personalized interactions, and seamless execution, not formality for formality’s sake.
• Founded in 1984 in Hartford, CT, Propark Mobility has grown to over 750+ locations nationwide and continues to expand rapidly, with a five-year plan to significantly scale our premium hospitality footprint.

Equal Opportunity

• Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
• If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
• Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
• Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program.