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About the Role
As Venue Manager at BOUNCE, you’ll lead a thriving venue, guiding a passionate team and ensuring customers leave with unforgettable experiences. You will be the driving force behind venue performance, ensuring the business thrives and the team brings the love, every day.
Responsibilities
- Lead and motivate a strong team, fostering a culture of progression, teamwork, and accountability.
- Drive venue performance by managing sales, customer experience, safety, labor, COGS, and team engagement to meet key KPIs.
- Deliver an unforgettable experience by coaching the team, responding to feedback, and ensuring seamless venue operations.
- Act as a safety leader, overseeing procedures, managing risk, and ensuring compliance across all operations.
- Develop and grow the team through training, coaching, and leadership programs.
- Ensure smooth venue operations by managing venue presentation, cleanliness, and operational efficiency.
- Collaborate with Support Office teams to execute national strategies and bring the BOUNCE experience to life.
Requirements
- A strong sense of ownership; lead from the front, take accountability, and make things happen.
- Proven leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).
- Passion for developing young teams, with experience leading, coaching, and mentoring 16–24-year-olds.
- A commercial mindset with the ability to drive revenue, control costs, and hit performance targets.
- Exceptional communication skills, with a proactive, solution-driven approach to challenges.
- Customer-first thinking; thrive on creating magic moments and ensuring every guest leaves with an incredible experience.
- Resilience and adaptability; stay calm under pressure, embrace challenges, and bring positivity.
- A hands-on attitude; willing to roll up your sleeves to get things done.
Skills
- Leadership
- Team Motivation
- Performance Management
- Sales Management
- Customer Experience
- Safety Management
- Risk Management
- Team Development
- Coaching
- Mentoring
- Operational Efficiency
- Communication
- Problem-Solving
- Commercial Acumen
Location
- New South Wales
Work Type
- Full-time
Experience Level
- Management
- Leadership
Salary/Compensations
- Generous Bonus Structure – Earn performance-based incentives on top of your salary.
Benefits
- Career Progression & Growth – Supported by leadership development & personal growth programs.
- Generous Bonus Structure – Earn performance-based incentives.
- Free BOUNCE Passes – For personal use and for friends & family.
- BOUNCE Team Academy – Learn new tricks & skills from the pros.
- Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards.
- Extra Recharge Time – 8 additional ‘BOUNCE Days Off’ (BDOs) & paid birthday leave.
- Work-Life Balance – Work only one weekend day per week & two public holidays a year.
- Paid Parental Leave
- Recruitment Referral Incentives
- Café Discounts – 50% off for salaried team members.
- Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.
About the Company
- BOUNCE is a leader in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.
- With over 6.5 million customers each year, 3000+ team members & 49 venues globally, BOUNCE brings people together through trampolines, adventure challenges & freestyle fun.
- BOUNCE fosters a fast-paced, high-performance culture with values of Unity, Accountability, Passion & Keeping it Fresh.
- The company believes in progression, connection & impact, creating career-defining opportunities.